Nkag siab txog R hauv CRM

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Kuv tsuas yog nyeem qhov zoo ntawm CRM thiab kuv xav tias nws muaj ib qho loj, loj,, qhov khoob hauv feem ntau CRM kev nqis tes ua ... Kev Sib Raug Zoo.

Dab tsi yog Kev Sib Raug Zoo?

Kev sib raug zoo xav tau a ob-txoj kev txuas, tej yam uas ib txwm tsis muaj los ntawm tej CRM. Tag nrho cov CRM loj tawm ntawm kev ua lag luam ua txoj haujlwm zoo rau cov ntaub ntawv nkag mus - tab sis lawv tsis ua dab tsi los ua kom tiav lub voj. Kuv ntseeg tias qhov no yog qhov tseem ceeb vim li cas feem ntau ntawm CRM kev siv ua tsis tiav. Thiab kuv ntseeg tias nws yog qhov kev sib txuas qis tshaj plaws hauv feem ntau CRM platform.

CRM Txhais

Ib tug saib ntawm Google tshawb ntawm Cov neeg yuav khoom Kev sib raug zoo Management thiab koj yuav pom tias txhua tus neeg muag khoom txiav txim siab CRM nruj txog qhov ua tau zoo ntawm lawv cov software. Piv txwv li, ntawm no yog Salesforce lub ntsiab txhais:

Cov lus piav yooj yim tshaj plaws thiab cov ntsiab lus tuaj yeem pom hauv lub npe: CRM yog txoj hauv kev los tswj kev sib raug zoo nrog koj cov neeg siv khoom? suav nrog cov neeg tuaj yeem? kom kav ntev thiab kev sib nrig sib pab. Hais dua, cov CRM niaj hnub ua kom koj ntes cov ntaub ntawv nyob ib puag ncig ntawm cov neeg siv khoom thiab sib xyaw nws nrog txhua tus neeg siv khoom muaj nuj nqi thiab cov ntaub ntawv taw tes.

Hmmm… Kuv xav tias nws tsis yog ib qho xwm txheej uas Muag Khoom yuav yog tag nrho cov ntsiab lus nyob ib puag ncig cov ntaub ntawv ntes thiab rov qab-kawg muaj qhov sib xyaw muaj zog. Kuv tseem xav tias nws tsuas yog ib nrab ntawm CRM kev daws teeb meem.

Kev Muag Khoom CRM Diagram

Lwm ib nrab ntawm txoj kev daws teeb meem nyob ntawm seb koj txuas nrog koj cov neeg siv khoom li cas. Koj CRM yuav tsum nyob rau hauv ib puag ncig txhais cov ntsiab lus los twv seb, zoo tshaj plaws koj tuaj yeem, cov sijhawm uas koj yuav tsum ua raws li koj txoj kev sib raug zoo nrog koj cov neeg siv khoom. Koj tau nce qib li cas rau koj cov neeg siv khoom raws li cov neeg siv khoom lub neej?

Piv Txwv ntawm Kev Siv CRM Siv

  1. Yog tias nws yog lub zeem muag, cov khoom lag luam lossis cov kev pab cuam twg nyiam lawv hauv koj cov kev sib txuas lus lossis hauv koj lub vev xaib (kev sib txuas ua ke)? Thaum twg lawv tabtom vam tias koj yuav hu rau lawv dua? Koj puas muaj kev ceeb toom teeb tsa los ceeb toom koj thaum yuav hu rau lawv lossis cov lus ceeb toom xa email?
  2. Yog tias nws yog kev cia siab lossis cov qhua tuaj noj mov, puas yog koj lub vev xaib cov ntsiab lus zoo rau cov khoom lag luam lossis cov kev pabcuam lawv tau muab cov paj laum lossis koj tau muag rau lawv? Kuv xav li Amazon.com ua haujlwm zoo ntawm kev qhia phau ntawv rau kuv - tab sis lawv tsis quav ntsej qhov tseeb uas kuv mus yuav khoom Barnes thiab Noble, ib yam nkaus. Yog lawv sib xyaw ua ke Neeg Lub Siab or Lub Neej Zoo mus rau hauv kuv tus as khauj, lawv xav paub dab tsi kuv twb tau yuav thiab yuav tsis ua rau kuv pom ntxiv.
  3. Koj puas tau tsim kom muaj nuj nqis rau koj cov neeg siv khoom uas koj tuaj yeem ua raws li? Yog tias kuv siv nyiaj ntau txhiab nyiaj nrog koj, koj yuav ua li cas rau kuv uas txawv dua li cov neeg uas tsis tau ua? Kuv mus rau lub khw kas fes zoo hauv zos uas ncig kuv rau lub sijhawm me me ntau lub sijhawm thaum kuv tau txais qhov nruab nrab. Lawv paub kuv ntawm lub npe thiab lees paub tias kuv tsim txiaj rau lawv ntau dua li cov qhua tuaj noj mov uas nthuav tawm ib hlis ib zaug.
  4. Koj puas tau txheeb xyuas lub sijhawm thaum tus neeg tuaj mus rau cov neeg nyob lossis tso koj? Yog tias tus nyeem ntawv xov xwm nruab nrab ntawm koj tsab ntawv xov xwm email qhib 5, tsis txhob nyem, thiab tom qab ntawd tsis tawm, koj ua dab tsi txawv ntawm cov ntawv xov xwm 5 rau tus nyeem ntawv uas tsis tau nyem dua?
  5. Lub sijhawm kawg yog koj ua lawv tsaug los yog hais lawv cov lus taw qhia rau koj qhov kev pabcuam? Koj puas tau siv nyiaj pib lossis thaj chaw muaj kev ua ub no tau tsim los txuas lus nrog cov neeg siv khoom uas tau siv $ X lossis mus yuav khoom txhua X txhua hnub, limtiam lossis hli?

Kev teem sij hawm, xa email, khoom plig, thiab cov ntsiab lus dynamic yog qhov tseem ceeb hauv KOJ tswj kev sib raug zoo nrog koj cov neeg siv khoom thiab pab lawv los ntawm cov neeg siv khoom hauv lub neej. Saib koj CRM daim ntawv thov dua ... nws pab tau koj kom ua li cas? Nws yuav tsum tsis tso rau koj los tsim txhua qhov kev cuam tshuam no nrog koj CRM Yog tias nws yog, koj tsis muaj CRM system, koj tsuas yog muaj cov neeg siv khoom.

Kev Tshawb Fawb, Khw Muag Khoom, Email Kev Lag Luam thiab Website Kev Tswj Xyuas Lub Vev Xaib yuav tsum ua ke tag nrho rau koj kom muaj CRM kev siv uas yuav tau txais txiaj ntsig zoo los ntawm cov nqi pib thiab kev rau siab rau hauv kev tsim CRM kev siv. Yog tias koj tsis ua txuas lub tsuas me me, koj tsis muaj CRM kev daws teeb meem.

NCO TSEG: Thaum kuv tau ua tshawb fawb txog CRM kev pab cuam thiab daim duab zoo hauv lub vev xaib, Kuv pom ib qho peev txheej, tus Cov Xib Fwb Ua Lag Luam.

6 Comments

  1. 1

    Kuv ncaj ncees xav tias feem ntau CRM cov tshuab yuav tsum zoo dua hu ua PRM systems vim tias lawv tsis yog hais txog Kev Tswj Xyuas Cov Neeg Siv Kev Lom Zem Tab sis hais txog qhov Kev Txheeb Xyuas Kev Sib Raug Zoo tshwj xeeb tshaj yog qhov uas peb tsis txhawj xeeb txog qhov RELATIONSHIP txuas ntxiv nrog leej twg. Feem ntau ntawm cov kab ke no tau tsim rau tus neeg yos hav zoov tau tawm tsam rau tus neeg ua hauj lwm khaws cia thiab tiag tiag tsis tsim nyog txawm tias 'thaj av thiab nthuav tawm' cov tswv yim uas tseeb hu rau tsim kom muaj kev sib raug zoo ntev.

    CRM systems tau tsim los tswj cov neeg coob ntawm "cov neeg siv khoom" thiab tsim kom muaj kev sib raug zoo tsuas yog ua tau zoo thaum peb xav txog kev siv zog rau cov neeg tsawg ntawm cov neeg siv khoom.

    Koj hais yog lawm thiab yog vim li cas yog tias cov tshuab CRM no tsis tau tsim kho rau cov haujlwm uas lawv tau siv rau.

  2. 4

    Cov ntsiab lus zoo kawg. Nrog ntau txoj hauv kev yooj yim rau cov tuam txhab pib sib cuam tshuam nrog cov neeg siv khoom ntawm ib theem ntawm ib theem, yuav tsum tsis muaj kev zam txim tsis ua li (facebook, blogs, email).

    Txhua lub tuam txhab siv CRM, siv nws kom zoo dua tuaj yeem yog qhov muaj txiaj ntsig tus nqi thov los ntawm koj lub tuam txhab, thiab nws tag nrho ntawm koj cov lus qhia ntiv tes.

    yawm ncej.

  3. 5
  4. 6

    Tsis txhob cov kws tshaj lij CRM no nco ntsoov nws yog dab tsi thaum lawv tau yos?
    Tsis yog tag nrho lub tswv yim tom qab CRM tsim kev sib raug zoo ntev? Yog li, thaum twg muaj stalking puas tau ua rau muaj kev sib raug zoo? Kuv yuav coj li cas rau cov tuam txhab uas qhia tawm ntau npaum li cas lawv 'paub' txog kuv? Raws nraim, bye-bye.

    Cov tshuaj yog dab tsi? Nug kuv, koom nrog kuv, txaus siab thiab ntxim nyiam kuv, ua rau kuv ceeb thiab ua rau kuv muaj kev tshwj xeeb. Wow, uas nyuaj.
    Yuav ua li cas cov tuam txhab tsuas tsis ua nws? Puas yog lawv ntshai nug? Ntshai ntawm kev xyeej?

    Khoom noj khoom haus rau kev xav: yog tias kuv tsis txaus siab, koj tsis xav nrhiav ntxov dua tom qab? Yog li koj tuaj yeem tsom saib cov uas xav paub?

Yuav ua li cas koj xav hais tias?

Qhov Web site no siv Akismet los txo cov kev pabcuam. Kawm li cas koj cov ntaub ntawv tawm tswv yim tiav.