Lub lim tiam dhau los no, kuv tau hais txog ib qho ntawm cov laj thawj kev tawm tau ploj mus many marketers was because we haven't identified the magic algorithm. I still don't think there is a magic algorithm… but after this week, I can point to one of the special traits of social media. It's kev ruaj khov.
The next section is sort of personal… so if you feel it's a bit much, then jump to the section following it!
Hais Txog Qhov Pog Tuag Kuv Pog Laus
Lub hlis no tau muaj kev ua ntau. Ob peb lub lis piam dhau los, Kuv faus ib tug phooj ywg zoo hauv tsev kawm theem siab. Thiab nag hmo, peb tau faus tus yawg koob tsev neeg thiab tus txiv neej uas kuv lub npe hu ua, kuv yawg, Douglas Morley. I know many folks have some incredible grandparents… but my grandfather was quite a unique person. He enlisted in the Canadian Royal Army and served in World War II. He was an explosives expert, was commissioned and retired at the rank of Captain. In a time when it wasn't quite popular, he chose to marry a beautiful blonde Jewish woman – my Grandmother, Sylvia.
My grandmother was an unique, strong woman as well. Until her death in 2003, she was the quiet matriarch of the family. While my grandfather served throughout Europe, my grandmother grew a successful company – quite unheard of at that time. My grandfather worshipped my grandmother…. and I don't say that lightly. When my grandfather lost his wife after 58 years of a beautiful marriage, he wrote that tis uas tau pab nws ya nws tas nws lub neej. I'm not sure that I've ever witnessed a man who was so unconditionally, unselfishly devoted to his wife.
As her health failed, every chance to wait on my grandmother was jumped on by my grandfather. He never hesitated – even with his own back problems and health issues. When things got really tough, he put her in a hospice. Days after, he didn't like how she was being cared for and set up a room back home. He was by her bedside day and night. He had folks come in to do her nails and hair, too. It was nothing short of amazing.
At the funeral, I met many people that my grandfather had touched. Like a gardener who didn't speak English that took care of my grandfather's home. I never knew that my grandfather had financed the man's business. I met his caretaker, an African American woman who cried over his coffin and told me that she had never felt more loved by any person. I met his Rabbi, who he continued to study with after my grandmother passed (even though he remained a Protestant). There were folks from all over the world that either came or sent their condolences. The Masons came and gave their ceremonious farewell rau kwvtijCov. Ib tug tswvcuab ntawm American Legion tau tuaj koom thiab tau them nqi rau lwm tus qub tub rog uas ploj los ntawm tiam neeg zoo tshaj plaws.
Kuv yawg raug faus rau hauv nws cov khaub ncaws hnav ... thiab ib txwm muaj qhov tso dag, nws kuj raug faus nrog lub pob qhov rooj nws tau thov thaum nws sawv los (nws hais rau nws tus tub xeeb ntxwv zoo uas nws tau mus xaim nws mus rau thaum tawm mus. Niam mus xyuas lub toj ntxas!). Tom qab lub bagpiper ua si Vajtswv cawm tus poj vaj thiab Kawg Yaj… Tus bagpipes lit nrog zoo kawg ntawm Hava NagilaCov. Peb txhua tus nyiav thiab luag, peb txhua tus los kua muag… thiab peb txhua tus luag nyav thiab hais qhov zoo rau tus txiv neej tsis txaus ntseeg.
I'm not sure anyone has had such a strange and wonderful tribute given to them. It's important to note that my Mom, who unselfishly cared for him day and night these last few years, planned this incredible fairwell.
Rov qab rau Social Media
When I wrote that my grandfather passed on Facebook, hundreds of people took the time to comment. I received a deluge of emails, text messages, tweets, phone calls and personal notes. I haven't participated much since then… the family is key right now and supporting my Mom (an only child) has been the focus of my attention. My clients, friends, and followers have all been so supportive of my lub sijhawm tsis ua haujlwm from being social. Words can't express how blown away I've been from you folks. Thank-you.
I'm not writing any of this for empathy or sympathy… I just wanted to follow up when I could and share with you folks why I've been quiet. I believe my grandfather's life needs shared and celebrated, not mourned.
As well, it's made me understand what may be so special about social media. I've always had a rough time with the word kev sib koom tes… it's beginning to sound premeditated and manufactured. txhob raug isn't the same as engagement. Engagement happens between two willing parties… vulnerability happens when one party simply opens themselves up to the other. Vulnerability can also open you up to scorn, ridicule and possible criticism. But more importantly, vulnerability opens you up to connecting on a level with your audience that no other means of communication could provide. Being vulnerable can't be written into any marketing script.
That's what is so special about social media.