Lawv tabtom ua dabtsi ?!

mloogThat's a pretty common theme in our company when it comes to how our customers are utilizing our software. There are things that software developers forget about our customers because there are many layers of insulation between the folks that siv kod thiab folks ntawd sau ntawv cov code.

Software tsim thiab lawv cov khub yog cov neeg ntse. Kev sau software yog qhov nyuaj thiab yuav tsum muaj kev xav tsis meej, muaj peev xwm thiab paub daws teeb meem. Feem ntau ntawm cov neeg tsim txuj ci kuv paub kuj yog cov muaj tswv yim thiab nyiam ua neej nyob thiab ua pa. Dua… cov hais mav ntse.

Here's what is sometimes forgotten when you're working with a bunch of smart guys: your clients have smart guys, too. In fact, chances are that the talent in their court matches the talent in yours. If you have 5,000 clients – you'll find 5,000 times the talent in your clients than in your own court. Odds are, they are going to collectively identify all of your vulnerabilities, workarounds, thresholds, downtime, bugs, mistakes, bad documentation, etc. There's no escaping it.

“They're doing what?!” – the surprise at the end of this question should be stricken.

Clients are going to find amazing things to do with your product that you never expected. Never expected. As an integration and automation guy, I always break out in a smile when I hear about a client doing something with our software that we never expected. I've developed solutions before with ungodly code and third party applications. Why? Because it worked.

That's the name of the game… get it to work. Our clients have a business process that they're utilizing our software to support. There are an infinite array of business processes; as a result, there are an infinite amount of solutions used to support those processes. That's a great thing. Your company has a choice when these things happen:

  1. Hais tias lawv tsis tau txais kev txhawb nqa thiab tig koj lub taub hau rau yam uas koj cov neeg xav tau kom muaj kev vam meej.
  2. Qhib koj lub pob ntseg thiab qhov muag, thiab siv cov lus tawm tswv yim los ntawm koj cov neeg tsav tsheb los tsav koj cov khoom rau hauv cov kev qhia tshiab.

If you choose #1, that's okay. Your competition will select #2. You won't have to worry about that client anymore.

7 Comments

  1. 1
  2. 3

    Thiab cov lus ntuas no muaj tseeb rau feem ntau ntawm cov kev lag luam ib yam nkaus.

    (Peb nyuam qhuav ua tiav daim ntawv sau qhia txog tus thawj tswj hwm qub. Hnub no ib tus neeg yuav khoom tau hais qhia, tam sim no tsis muaj peb hais txog qhov tseeb tias nws yog tus thawj nom tswv Prime Minister tiag. Peb tsis nco qab hais tias feem ntau cov neeg tsis paub.)

    Lub neej yog hais txog kev kawm tas mus li. Thiab kev xav tsis thoob.

  3. 5

    Douglas, Kuv nyiam koj cov lus kaw ntawm no. Koj qhov kev sib tw yuav saib xyuas # 2!

    Yog muaj tseeb tiag. Mus rau mais ntxiv thiab ua kom mloog cov qhua tuaj noj mov yeej yuav yeej txoj kev sib tw thaum kawg. Thiab nws yog tus txheej txheem tas mus li.

    Hlub lub ntsiab lus ntawm qhov chaw, BTW.

  4. 7

    Ib yam uas kuv tau pom thaum thaum noj nyob rau sab hauv software tej yaam num yog tias tsis tshua muaj dab tsi los qhia tias yuav pib qhov twg. Yog tias nws tau sau tseg zoo yuav muaj 20 daim ntawv tab sis tsis muaj ib tus hais tias "NYEEM KUV UA NTEJ!"

    Kuv ib txwm xaus hloov dua txhua lo lus / pdf docs rau hauv ntawv kom kuv tuaj yeem grep.

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