That's a pretty common theme in our company when it comes to how our customers are utilizing our software. There are things that software developers forget about our customers because there are many layers of insulation between the folks that siv kod thiab folks ntawd sau ntawv cov code.
Software tsim thiab lawv cov khub yog cov neeg ntse. Kev sau software yog qhov nyuaj thiab yuav tsum muaj kev xav tsis meej, muaj peev xwm thiab paub daws teeb meem. Feem ntau ntawm cov neeg tsim txuj ci kuv paub kuj yog cov muaj tswv yim thiab nyiam ua neej nyob thiab ua pa. Dua… cov hais mav ntse.
Here's what is sometimes forgotten when you're working with a bunch of smart guys: your clients have smart guys, too. In fact, chances are that the talent in their court matches the talent in yours. If you have 5,000 clients – you'll find 5,000 times the talent in your clients than in your own court. Odds are, they are going to collectively identify all of your vulnerabilities, workarounds, thresholds, downtime, bugs, mistakes, bad documentation, etc. There's no escaping it.
“They're doing what?!” – the surprise at the end of this question should be stricken.
Clients are going to find amazing things to do with your product that you never expected. Never expected. As an integration and automation guy, I always break out in a smile when I hear about a client doing something with our software that we never expected. I've developed solutions before with ungodly code and third party applications. Why? Because it worked.
That's the name of the game… get it to work. Our clients have a business process that they're utilizing our software to support. There are an infinite array of business processes; as a result, there are an infinite amount of solutions used to support those processes. That's a great thing. Your company has a choice when these things happen:
- Hais tias lawv tsis tau txais kev txhawb nqa thiab tig koj lub taub hau rau yam uas koj cov neeg xav tau kom muaj kev vam meej.
- Qhib koj lub pob ntseg thiab qhov muag, thiab siv cov lus tawm tswv yim los ntawm koj cov neeg tsav tsheb los tsav koj cov khoom rau hauv cov kev qhia tshiab.
If you choose #1, that's okay. Your competition will select #2. You won't have to worry about that client anymore.