A key social media marketing strategy must incorporate customer service. Many companies differentiate the two, but your customers don't have any such separation. Once you're social, they're going to utilize this channel for questions, comments and complaints. The good news is that you can really show of your customer service skills in public, thereby marketing nws zoo li cas koj ua nrog kev cia siab.
What companies may not realize is that it's your customers with the largest budgets that nyiam kev saib xyuas neeg thiab pab neegCov. Cia tias tog hauv me ntsis…
Cov neeg tau nyiaj siab tshwj xeeb hauv kev ua kom muaj kev siv tau zoo tshaj plaws hauv kev sib raug zoo rau cov neeg siv khoom. Tuam txhab uas muag tsis swb tawm tsam uas tau ploj lawm txoj hauv kev los txhim kho hom kev paub thiab loj hlob. McKinsey & Tuam Txhab
Companies need to incorporate a customer service strategy into their social media strategy that routes and resolves customer service issues as quickly as possible. Letting issues drag on will destroy your authority and the trust that's required to turn prospects into customers and customers into fans.