Sab Nrog Koj Cov Neeg Siv Khoom

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Cov neeg ua haujlwm hloov hauv tsev kawm ntawv qub

Txog ntawm cov kev hu xov tooj tsis ntev los no rau cov tuam txhab telecom loj, uas kuv yuav tsis hais (lawv lub logo zoo li lub hnub qub tuag xiav),

Kuv tau nrog tus neeg sawv cev muab kev pab cuam kuv? poob siab, kuv paub.

Thoob plaws hauv lub xov tooj nws tau teev rau qhov kuv xav tau, thiab nws tau hais ntau yam xws li, "no yog qhov kev txiav txim siab uas feem ntau kuv cov neeg muas zaub zoo li ”, thiab“ cia kuv tham nrog tus thawj tswj kom tau us a better deal”, and “I understand your frustration, I don't know why lawv ua li ntawd ”. Nws yuav tsis pom meej thaum xub thawj, tab sis nws tau hais lus zoo li nws nyob ntawm kuv ib sab. Kuv xav zoo li kuv muaj tus txiv neej (wo) nyob sab hauv, mole, tus phooj ywg uas tau nkag mus tob rau hauv cov neeg muab kev pabcuam tsuas yog tos rau kuv hu mus ua tiav peb lub caper.

Tsuas yog, nws muaj kuv ntawm us. Cov neeg ua haujlwm hloov hauv tsev kawm ntawv qub

Dhau heev peb txoj kev cuam tshuam nrog cov neeg sawv cev pabcuam kev pabcuam yog qhov tsis zoo thiab muaj cov txiaj ntsig tsis zoo. Tus sawv cev ntawm qhov muag no zoo saib xyuas kuv qhov xwm txheej tiag tiag. Nws xav ua tiav rau kuv rau ib yam dab tsi, thiab ua rau kuv lub siab xav txog nws. Qhov no tsis muaj kev sib hloov me me. Kuv tau hloov ntawm kev pabcuam ntawm satellite mus rau digital TV. Nws pab tau zoo heev ntawm kev piav qhia kuv cov kev xaiv thiab mloog qhov kuv hais rau nws. Tsis muaj ib zaug thaum lub sijhawm hu xov tooj yog kuv ntshai nws tsis mloog kuv xav tau dabtsi lossis nws yuav tsis hwm qhov uas kuv yuav tsum hais.

The first lesson here is that customer service is about listening to your customers, and trying to provide a (mutually) beneficial solution to a problem. This representative solved my problem with grace, intelligence, and in under a half an hour! If only all customer service representatives were like this, I wouldn't have switched from Dish Network (whoops!) to AT&T (double whoops!?).

Cov zaj lus qhia loj dua yog qhov kuv tau ntsib dhau los - Kuv li cov neeg siv experience – with this customer service representative has improved my overall perception of the company. Although I have not yet had any contact with an actual product, my user experience is already positive. Remember, it does not matter how good your product is – if the experience of getting to that product is bad, people won't want to even try.

ib saib

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    Nyob nrog peb cov neeg siv khoom tsuas yog qhov yuav tsum tau ua, tshwj xeeb tshaj yog rau peb txhua tus koom nrog hauv kev tawm.

Yuav ua li cas koj xav hais tias?

Qhov Web site no siv Akismet los txo cov kev pabcuam. Kawm li cas koj cov ntaub ntawv tawm tswv yim tiav.