CXM

Kev Tswj Xyuas Cov Neeg Siv Khoom

CXM is the acronym for Kev Tswj Xyuas Cov Neeg Siv Khoom.

Yuav ua li cas yog Kev Tswj Xyuas Cov Neeg Siv Khoom?

Kev coj ua ntawm kev tswj hwm thiab ua kom zoo rau kev sib cuam tshuam ntawm tus neeg siv khoom thiab kev lag luam hla ntau qhov kev sib tham thoob plaws hauv cov neeg siv khoom.

Lub hom phiaj ntawm CXM yog los muab qhov zoo, tsis sib haum xeeb, thiab kev ua haujlwm zoo ib yam rau cov neeg siv khoom, uas tuaj yeem ua rau muaj kev ntseeg siab, siab dua cov neeg siv khoom lub neej, thiab txhim kho kev lag luam.

Qee qhov kev siv CXM suav nrog:

  1. personalization: Siv cov ntaub ntawv cov neeg siv khoom thiab kev nkag siab los tsim cov kev paub dhau los rau ib tus neeg xav tau thiab nyiam, xws li cov lus pom zoo los yog cov khoom lag luam customized.
  2. Omnichannel kev koom tes: Muab kev paub zoo ib yam thiab tsis sib haum xeeb thoob plaws txhua txoj hauv kev, xws li lub vev xaib, txawb, kev tshaj xov xwm, email, thiab tus kheej.
  3. Cov lus qhia thiab Kev Tshawb Fawb: Sau cov lus teb rau cov neeg siv khoom los ntawm kev soj ntsuam thiab lwm yam cuab yeej kom nkag siab txog lawv cov kev xav tau, nyiam, thiab cov ntsiab lus mob, thiab siv cov ntaub ntawv ntawd los txhim kho cov neeg siv khoom.
  4. Customer Service: Muab kev txhawb nqa sai thiab zoo los ntawm ntau txoj hauv kev, xws li kev sib tham nyob, email, xov tooj, thiab kev tshaj xov xwm.
  5. Kev Tshawb Xyuas thiab Kev Tshawb Xyuas: Txheeb xyuas cov neeg siv khoom cov ntaub ntawv txhawm rau txheeb xyuas cov xwm txheej, taug qab cov neeg siv khoom tus cwj pwm, thiab ua kom zoo rau cov neeg siv khoom taug kev.
  6. Kev Muaj Peev Xwm Khoo: Muab khoom plig, kev txhawb siab, thiab kev paub tshwj xeeb rau cov neeg siv khoom ncaj ncees los txhawb kev sib raug zoo mus ntev thiab ua kom cov neeg siv khoom muaj txiaj ntsig ntau dua.

CXM is an essential practice for any business that wants to create a customer-centric culture and drive growth through exceptional customer experiences.

  • Cov tsiaj ntawv luv: CXM
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