Txia: Dab Tsi Yog Dab Tsi Txheeb Rau Cov Neeg Siv Khoom Ua Lag Luam (ECRM)?

Lub ntsej muag tswj kev sib raug zoo ntawm cov neeg siv khoom lag luam tsim kev sib raug zoo ntawm lub khw muag khoom lag luam hauv ecommerce thiab lawv cov neeg siv khoom rau kev nco qab uas yuav ua rau muaj kev ntseeg siab thiab cov nyiaj tau los. ECRM ntim ntau lub zog ntau dua li Email Chaw Muab Kev Pabcuam (ESP) thiab cov neeg siv khoom ntau dua li qhov kev Xav ntawm Cov Neeg Siv Khoom Kev Sib Raug Zoo (CRM). Dab tsi yog ECRM? ECRMs txhawb nqa cov tswv khw hauv online kom nkag siab txog cov neeg siv khoom tshwj xeeb-lawv nyiam, kev yuav khoom, thiab kev coj cwj pwm - thiab xa cov ntsiab lus zoo, tus kheej rau cov neeg siv khoom ntawm kev ntsuas los ntawm kev siv cov neeg siv khoom cov ntaub ntawv thoob plaws txhua lub lag luam tshaj tawm.