Vim Li Cas Koj Lub Tuam Txhab Yuav Tsum Txhim Kho Nyob Sib Tham

Vim Li Cas Koj Lub Tuam Txhab Xav Tau Kev Sib Tham

Peb tau tham txog ntau cov txiaj ntsig ntawm kev sib xyaw ua ke nyob sib tham nyob rau koj lub vev xaib hauv ib qho ntawm peb kev lag luam podcastsCov. Nco ntsoov mus kho hauv! Nyob sib tham yog qhov zoo nkauj nyob rau hauv uas cov txheeb cais muab pov thawj pom tias nws tsis tsuas yog pab cuam lag luam ntau, nws tseem tuaj yeem txhim kho cov neeg siv khoom txaus siab hauv txoj kev ua haujlwm.

Cov neeg siv khoom xav tau kev pab tab sis, hauv kuv lub tswv yim, lawv tsis xav hais lus tiag tiag rau tib neeg. Hu xov tooj, nrhiav xov tooj ntawm cov ntoo, tos ntawm tuav, thiab tom qab ntawd piav qhia txog qhov teeb meem hauv xov tooj tuaj yeem yog qhov ua rau txaus siab heev. Txog sijhawm cov neeg sawv cev teb cov lus teb, cov qhua tuaj noj mov yeej meem chim. Nyob sib tham muab cov sijhawm daws teeb meem sai dua thiab cov lus teb tau sai dua - muab kev paub zoo dua rau cov neeg siv khoom.

Cov nyob sib tham tau dhau los ua ib qho tseem ceeb thiab muaj txiaj ntsig zoo raws li tus neeg siv khoom siv sib koom tes. Qhov tseeb, nyob rau hauv ib daim ntawv ntsuam xyuas los ntawm Forrester, 44% ntawm cov neeg teb hais tias muaj ib tus neeg nyob teb lawv cov lus nug thaum lawv nyob hauv nruab nrab ntawm kev yuav khoom siv online yog ib qho tseem ceeb tshaj plaws uas lub vev xaib tuaj yeem muab tau.

Cov txiaj ntsig ntxiv ntawm cov tuam txhab uas tau sib koom ua ke nyob nrog:

  • Nce muag - 51% ntawm cov neeg yuav khoom feem ntau yuav khoom. 29% ntawm cov neeg siv khoom siv ntau dua los ua qhov kev yuav khoom nrog kev xaiv sib tham txawm tias lawv tsis siv nws.
  • Txhawb hloov dua siab tshiab - Cov Spa Spa nce lawv cov nqi hloov mus rau 30% nrog kev sib tham nyob.
  • Kom tuav tseg - 48% ntawm cov neeg muas zaub feem ntau yuav rov qab los rau lub vev xaib.
  • Nrov muaj npe nrov dua - 41% ntawm cov neeg yuav khoom hauv online ntseeg lub hom npe thaum lawv pom kev sib tham nyob.
  • Txhawb nqa cov neeg siv khoom ntau ntxiv - 21% ntawm cov qhua tuaj noj mov hais tias kev sib tham pab lawv ua lag luam thaum ua haujlwm. 51% ntawm cov neeg siv khoom nyiam nws tso cai rau kev ua ntau txoj haujlwm yooj yim thaum tos.

Nyob Tham Cov Muab Xov Xwm

Qee cov tuam txhab lag luam hauv kev lag luam yog BoldChat, Chatrify, ClickDesk, Comm100, HelpOnClick, iAdvize, Kayak, Nyob tsham Inc, Ciaj Sia2Chat, Nyob HelpNow!, LivePerson, Kuv LiveChat, Lawv, SightMax, SnapEngage, Kov, Neeg Siv Yis, Velaro, Lub WebsiteAlive, WhosOn thiab - cov tsim ntawm no infographic - Zopim (nrog Zendesk).

Ntawm no yog qhov kev paub tshaj plaws los ntawm tus tsim Website, 101 Yeeb Yam Vim Li Cas Koj Thiaj Xav Tau Nyob Sib Tham:

Vim Li Cas Tuam Txhab Xav Sib Tham

2 Comments

  1. 1

    Txaus pom! Kuv ib txwm nyiam nws thaum lub vev xaib muaj nyob nrog kev sib tham, ua rau nws yooj yim kom tau txais hauv kev sib cuag nrog kev txhawb nqa tau yooj yim.

  2. 2

    Cov ntawv sau zoo hais txog Live tham kom nce Kev Hloov Siab thiab cov neeg siab txaus siab. Kuv siv cov cuab yeej sib tham hauv kuv lub vev xaib kuv tus nqi hloov pauv ntxiv 70% thiab tseem ceeb ntxiv kuv cov lus nug cov neeg siv khoom teb raws sijhawm txaus siab cov neeg siv khoom nce muag.

Yuav ua li cas koj xav hais tias?

Qhov Web site no siv Akismet los txo cov kev pabcuam. Kawm li cas koj cov ntaub ntawv tawm tswv yim tiav.