Vim Li Cas Qhov Kev Sib Txuas Zoo Siab yuav yog Qhov Tseem Ceeb Hauv Lub Caij Nplooj Ntoos Zeeg Kev Muag Khoom Zoo

Lub Caij So Caij Nyoog Ua Tus Coj Tus Cwj Pwm

Tau zoo dhau ib xyoos, cov khw muag khoom tau cuam tshuam nrog kev kis thoob qhov txhia chaw ntawm kev muag khoom thiab nws zoo li lub khw tau teeb tsa los ntsib dua lwm lub caij so nyuaj rau hnub so hauv xyoo 2021. Kev tsim khoom thiab cov khoom lag luam cuam tshuam txuas ntxiv ua rau muaj kev puas tsuaj rau lub peev xwm khaws cov khoom muag ntseeg tau hauv Tshuag. Cov txheej txheem kev nyab xeeb txuas ntxiv txwv cov neeg siv khoom los ntawm kev mus ntsib tom khw. Thiab kev ua haujlwm tsis txaus ua rau cov khw muag khoom sib tw thaum nws los txog rau kev pabcuam cov neeg siv khoom uas hla kev hla. Tsis muaj ib yam no zoo siab lossis muaj xov xwm zoo rau hnub so kev muag khoom.

Txawm hais tias qhov kev cia siab tsaus ntuj, muaj ntau qhov kev txhim kho rau kev muag khoom hauv khw muag khoom. Cov neeg siv feem ntau tau nyiam cov khoom noj muaj txiaj ntsig zoo thoob plaws lub ntiaj teb xws li tuaj tos ntawm qhov chaw, them tsis tau kev sib cuag, thiab xa tib hnub. Cov yam ntxwv no ua haujlwm tau zoo vim tias cov neeg siv khoom teb tau zoo rau lawv. Thaum lub khw muag khoom txaus siab siv kev hloov pauv thiab ua haujlwm nrog cov neeg siv khoom kom ua rau cov kev lag luam muag khoom tsis paub zoo dua thiab tswj tau zoo dua, txhua tus yeej. Hauv qhov kev muag khoom ib puag ncig, hom kev hloov pauv tau qhia tias nws yog kev nkag siab ntawm cov neeg siv khoom, tsis tas yuav tus nqi qis tshaj, uas thaum kawg yuav tsaws muag.

Kev nkag siab ntawm cov neeg siv khoom tsis muaj dab tsi tshiab. Qhov tseeb, 80 feem pua ​​ntawm cov neeg siv khoom siv lawv cov kev txiav txim siab muag khoom muag ntawm kev xav.

Deloitte, Tshawb nrhiav qhov muaj txiaj ntsig ntawm kev xav koom nrog

Lawv xav li cas txog cov khoom lossis kev pabcuam, nws tau nthuav tawm rau lawv li cas, thiab lawv txoj kev xav rau cov khw muag khoom muab nws. Kev sib txuas nrog cov neeg siv khoom ib txwm yog ib qho tseem ceeb hauv kev muag khoom, tab sis thaum lub sijhawm tshwj xeeb nyuaj xws li cov no, kev nkag siab thiab ua kom muaj kev sib raug zoo nrog cov neeg siv khoom tuaj yeem ua rau koj lub khw muaj kev sib tw nws xav tau.

Peb twb pom lawm tom ntej-gen kev nkag siab nkag mus rau hauv kev sib xyaw nrog kev tshwm sim ntawm kev sib tham hauv online, cov npe pom zoo, thiab cov pabcuam pabcuam hauv khw virtual. Kev txawj ntse dag thiab kev siv lub tshuab ua haujlwm rov ua haujlwm rau cov neeg siv khoom tau txhim kho kev paub hauv online kom paub meej, tab sis lawv qhov kev ua tau zoo feem ntau txwv rau ib qho, yooj yim-rau-chaw nyob, teeb meem. Lawv lub peev xwm kom sai thiab kaw kev muag khoom tsuas yog ib qho me me xwb. Nws zoo li chatbots yog qhov zoo ntawm kev nyeem cov ntawv tab sis tseem tsis tau muaj qhov tseeb persona uas yuav ua rau lawv muaj kev cuam tshuam ntau dua - ntawm qib kev xav, yam tsawg kawg.

Uas tau hais tias, ib thaj chaw uas muaj kev xav zoo li ua haujlwm tau zoo nyob ua lag luam, kev paub txog kev yuav khoom qhov twg paub cov khoom lag luam thiab kev phooj ywg ntawm cov neeg muag khoom ib txwm ua tau raws li qhov yooj yim ntawm kev yuav khoom hauv online. Lub tuam txhab kuv nrhiav tau, GetBEE, txhawb cov hom lag luam los muab kev lag luam ecommerce cov neeg tuaj saib nrog kev nyob, kev sib raug zoo, kev pabcuam khw muag khoom concierge - nrog tus kws tshaj lij tiag tiag. Thiab, vim yog kev sib raug zoo ntawm tib neeg, peb pom cov npe muaj qhov nruab nrab 25% kev muag khoom hloov pauv. Qhov ntawd zoo kawg thaum piv nrog qhov raug 1 thiab 2% tus nqi tau pom nyob rau feem ntau ntawm cov chaw lag luam e-lag luam.

Thaum ib-nias kev yuav khoom thiab tus kheej-kiosks checkout muab qhov yooj yim ntawm kev siv tshuab, cov neeg siv khoom tseem tsis nco cov lus qhia thiab cov lus ntuas uas los nrog kev paub muag khoom koom nrog. Tib neeg kov tau ploj mus los ntawm kev paub yuav khoom hauv online, tab sis ua tsaug rau 5G thiab nthuav dav dav dav, tam sim no muaj peev xwm los ua kev sib tham hauv video ntawm tus neeg siv khoom siv lub xov tooj ntawm tes thiab taug kev lawv los ntawm cov khoom lag luam.

Cov kev hu no, cov koom nrog muag online tau tsim kev sib txuas nrog kev xav nrog cov neeg yuav khoom online. Lawv tau hloov pauv qhov kev cia siab rau hauv kev muag khoom thiab txawm tias siv zog ua kom muaj zog tshaj tawm tswv yim. Ntau tshaj li nruj me ntsis cov khoom lossis tus nqi, nws yog ib qho ntawm ib qho kev koom tes uas ntau tus neeg siv khoom pom yog tus nqi tshiab-ntxiv rau lawv cov kev paub yuav khoom. Qhov no nug cov lus nug, yog tias koj tus neeg sib tw muaj peev xwm muab hom kev xav ntawm kev muag khoom no, lawv puas yuav tuaj yeem xaiv tus lej ntawm koj cov neeg siv khoom rau lub caij so?

GetBEE Pab Txhawb Kev Lag Luam Kev Paub

'Nov yog lub caij los tsim kev lag luam rau koj cov neeg siv khoom. Kev nplij siab thiab kev xav yog ib feem tseem ceeb ntawm kev muag khoom tau zoo, hla dhau lub hauv paus tseem ceeb yav dhau los xws li tus nqi thiab kev ncaj ncees rau lub npe. Ironically, cov koom nrog muag khoom ib txwm muaj kev ntshai tias thev naus laus zis yuav hloov pauv lawv. Qhov tseeb yog, thev naus laus zis tau pab tsim tus kheej tshiab thiab tsim nyog rau cov koom nrog muag khoom, thiab nws yuav nthuav kom pom tias lub luag haujlwm hloov pauv li cas kev lag luam nyob hauv kev loj hlob hauv qhov tshiab no kev txheeb ze kev lag luam.

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