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Groove: Helpdesk Ticketing rau Pawg Txhawb Nqa

Yog tias koj yog ib pab pawg muag khoom, pab neeg txhawb nqa cov neeg siv khoom, lossis txawm tias lub chaw haujlwm koj paub sai npaum li cas qhov kev cia siab thiab cov neeg thov tuaj yeem poob rau hauv tidal nthwv dej ntawm email uas txhua tus neeg tau txais online. Yuav tsum muaj txoj hauv kev zoo dua ntawm kev sau, xa, thiab taug qab txhua qhov kev thov qhib rau koj lub tuam txhab. Qhov ntawd yog qhov chaw pab lub rooj software los ua si thiab pab kom koj pab neeg tsom mus rau lawv cov kev ua haujlwm thiab kev pabcuam rau cov neeg siv khoom.

Groove Online Support Ticketing System Nta

  • Ticketing rau Pab Pawg - Muab daim pib rau cov tswv cuab lossis pab pawg tshwj xeeb. Ntxiv cov ntawv ntiag tug uas tsuas yog koj thiab koj pab neeg tuaj yeem pom. Nug cov lus nug, tawm tswv yim, lossis tshuaj xyuas cov lus los ntawm cov tswv cuab tshiab ua ntej lawv xa. Saib raws nraim li cas tshwm sim hauv Groove hauv lub sijhawm tiag tiag. Koj mam li paub thaum daim pib raug muab, ua tiav, rov qhib dua, lossis ntsuas.
  • Paub meej cov neeg siv khoom info - Tsis muaj kev yos hav zoov ntxiv rau daim pib qub kom pom tias tus neeg siv khoom tham txog dab tsi. Nkag mus rau txhua tus neeg siv khoom keeb kwm kev txhawb nqa tag nrho nrog rau ib qho nias.
  • Kev Tsim Txiaj Ntsim - Txuag cov lus teb rau cov lus nug, thiab ntxig rau lawv nrog nias rau hauv ib qho lus. Tsim cov ntawv sau kev cai los npaj daim pib lossis sau lawv rau yav tom ntej siv siv txawm tias qhov system ua haujlwm zoo tshaj rau koj. Siv cov cai los ua kom zoo li daim pib ua haujlwm. Piv txwv li, muab ib daim pib mus rau ib pab neeg raws li lawv tuaj, los yog chij cov lus uas muaj lo lus ceev.
  • Email - Groove qhov teeb meem daim pib zoo li thiab zoo li email rau koj cov neeg siv khoom. Koj cov neeg siv khoom yuav tsis tau mus dhau lwm qhov kev nkag mus lossis siv daim pib tus lej kom tau txais kev pab.
  • Social Media - Saib thiab teb rau Tweets thiab Facebook phab ntsa tshaj tawm uas hais txog koj lub hom, thiab yooj yim tig cov ntawv tshaj tawm hauv kev txhawb nqa daim pib.
  • Taug qab xov tooj txhawb - Sau cov ncauj lus kom ntxaws ntawm kev sib tham hauv xov tooj uas tuaj yeem khaws cia ua daim pib, yog li lawv yuav tshwm sim hauv koj cov neeg siv khoom keeb kwm thiab koj tuaj yeem siv lawv txhua lub sijhawm.
  • Txaus siab ntsuas - Cia koj cov neeg siv khoom ntsuas koj cov lus teb thiab muab tswv yim rau koj.
  • Paub Base - Pab koj cov neeg siv khoom online pab lawv tus kheej nrog lub hauv paus kev paub.

Groove Support Ticket Integrations

  • Widget - Groove qhov kev txhawb nqa widget ua kom ntseeg tau tias cov neeg siv khoom ib txwm paub txog kev sib cuag, thiab nws tuaj yeem hloov kho kom zoo li ib feem ntawm koj lub xaib.
  • API -Siv peb API rub cov neeg siv khoom cov ntaub ntawv los ntawm koj sab hauv CMS, daim ntawv them nqi, lossis lwm yam software thib 3, thiab pom nws hauv koj tus neeg siv khoom profile ntawm ib sab ntawm daim pib.
  • nyob sib tham - Ob-kauj ruam SnapEngage lossis Olark nyob sib tham sib koom ua ke kom koj cov kev sib tham hauv Groove thiab txhawb koj cov neeg siv khoom hauv lub sijhawm.
  • CRM - Txuas Groove mus rau Highrise, Batchbook, Nimble, Zoho lossis Capsule thiab tau yooj yim nkag mus rau cov ntaub ntawv tus neeg siv khoom tob los ntawm koj CRM, saib tau sab xis ntawm txhua daim pib. Yog tias tsis txaus, lawv muab kev koom ua ke nrog Zapier.
  • Email - Mailchimp, Kev Sib Tw Saib Xyuas, thiab qhov Tiv tauj kev koom ua ke.
  • slack - kev koom ua ke ncaj qha rau koj pab pawg sib txuas lus platform.

Groove yog ib qho kev them nyiaj raws li koj-mus qhov twg koj tuaj yeem ntxiv thiab tshem tawm cov neeg siv khoom ntawm koj tus account, them $ 15 rau ib tus neeg siv ib hlis.

Pib koj qhov kev sim pub dawb 30-hnub

Kev tshaj tawm: Kuv tabtom siv cov kev sib txuas hauv cov lus no.

Douglas Karr

Douglas Karr yog CMO OpenINSIGHTS thiab tus founder ntawm lub Martech Zone. Douglas tau pab ntau ntau qhov kev vam meej MarTech startups, tau pab nyob rau hauv kev mob siab rau ntau tshaj $ 5 bil nyob rau hauv Martech nrhiav thiab kev nqis peev, thiab txuas ntxiv pab cov tuam txhab hauv kev siv thiab automating lawv cov kev muag khoom thiab kev lag luam cov tswv yim. Douglas yog tus paub thoob ntiaj teb kev hloov pauv digital thiab MarTech kws tshaj lij thiab hais lus. Douglas tseem yog tus sau phau ntawv Dummie phau ntawv qhia thiab phau ntawv ua lag luam.

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Martech Zone muaj peev xwm muab cov ntsiab lus no rau koj yam tsis muaj nqi vim tias peb tau txais peb lub vev xaib los ntawm kev tshaj tawm cov nyiaj tau los, koom nrog kev sib txuas, thiab kev txhawb nqa. Peb yuav txaus siab yog tias koj yuav tshem koj cov ad blocker thaum koj saib peb lub xaib.