Ecommerce thiab Khw muag khoomKev Lag Luam Infographics

5 Vim Li Cas Cov Khw Ua Lag Luam raug nqis peev ntau ntxiv rau Cov Kev Pab Cuam Neeg Qhuas

NtxawgTxoj Lus Rau, cov qhua tuaj noj mov daws teeb meem, thiab Lub Tswv Yim Muaj Peev Xwm soj ntsuam 234 cov lag luam digital nyob ntawm Fortune 500 hom los tshawb nrhiav seb cov neeg siv khoom lag luam cuam tshuam nrog cov kev ntseeg siab li cas. Lawv tau ua qhov infographic no, txoj kev ua neej nyob Toj Siab, yog li cov khw muag khoom lag luam tuaj yeem kawm paub yuav ua li cas loyalty haum rau cov tswv yim kev lag luam tag nrho ntawm ib lub koom haum. Ib nrab ntawm tag nrho cov hom twb muaj txoj haujlwm pabcuam thaum lub sijhawm 57% hais tias lawv yuav nce lawv pob nyiaj hauv 2017

Vim Li Cas Cov Khw Ua Lag Luam Kev Ua Lag Luam Xav Tau Ntau Dua nyob rau hauv Cov Neeg Siv Khoom Liaj Teb

  1. Kev Koom Tes Nrog Tsav - txawm hais tias koj yog B2B lossis B2C, kom ntseeg tau cov neeg siv khoom lag luam thiab kev ua tiav siv koj cov khoom lossis kev pabcuam yuav ua kom paub tseeb thiab nce tus nqi.
  2. Nce nrawm - khaws cov kev ua siab zoo thiab ua kom zoo rau cov neeg siv khoom nce touchpoints thiab lub sijhawm los ua lag luam nrog lawv.
  3. Siv nyiaj ntau - txij li koj tau rhuav tshem txoj kev ntseeg siab, cov neeg siv khoom tam sim no yuav siv nyiaj ntau nrog koj… tso lub system ua qhov khoom plig rau lawv yog qhov tseem ceeb.
  4. Tsim Kev Sib Txuas - kev muab nqi zog rau cov qhua tuaj noj mov rau lawv cov lus pov thawj yog qhov zoo tshaj plaws ntawm kev hais lus kev lag luam uas koj tuaj yeem ua lag luam tau.
  5. Txuas / Cov Ntaub Ntawv Qiv - los ntawm kev nkag siab dab tsi txhawb koj cov neeg muas zaub, koj tuaj yeem kho qhov kev pabcuam uas koj paub tias lawv yuav txaus siab rau.

Kev tau, tuav, thiab upsell yuav cuam tshuam zoo los ntawm qhov kev ua siab ncaj ntawm cov neeg siv khoom. 57% ntawm tag nrho cov hom saib lawv cov qhua tuaj noj mov muaj kev vam meej, 88% thaum qhov kev zov me nyuam yog qhov ntau! Hmoov tsis zoo, tsuas yog 17% ntawm cov khw muag khoom muaj qhov kev zov me nyuam ua lag luam zoo tshaj plaws vim muaj cov teeb meem ntawm kev sib luag, kev faib tawm, thiab kev sau cov ntaub ntawv.

qhua tuaj noj mov-loyalty

Douglas Karr

Douglas Karr yog CMO OpenINSIGHTS thiab tus founder ntawm lub Martech Zone. Douglas tau pab ntau ntau qhov kev vam meej MarTech startups, tau pab nyob rau hauv kev mob siab rau ntau tshaj $ 5 bil nyob rau hauv Martech nrhiav thiab kev nqis peev, thiab txuas ntxiv pab cov tuam txhab hauv kev siv thiab automating lawv cov kev muag khoom thiab kev lag luam cov tswv yim. Douglas yog tus paub thoob ntiaj teb kev hloov pauv digital thiab MarTech kws tshaj lij thiab hais lus. Douglas tseem yog tus sau phau ntawv Dummie phau ntawv qhia thiab phau ntawv ua lag luam.

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