Yog tias Koj Tab Tom Muab Cov Ntaub Ntawv, Koj Cov Neeg Siv Khoom No Xav Tau

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Ib tug tsis ntev los no daim ntawv qhia los ntawm Thunderhead.com rov txhais cov neeg siv khoom txhawb rau cov hnub nyoog ntawm hloov digital: Kev Koom Tes 3.0: Qauv Tshiab rau Kev Koom Tes Nrog Neeg Tuaj muab kev pom rau tag nrho cov neeg siv khoom kev paub. Nov yog qee qhov kev tshawb pom tseem ceeb:

83% ntawm cov neeg muas zaub xav zoo txog kev ua lag luam uas tso rau qhov zoo siv cov ntaub ntawv thiab cov ntaub ntawv uas lawv tuav lawv cov neeg siv khoom, piv txwv li los ntawm kev nthuav dav cov ntsiab lus ntawm cov khoom thiab cov kev pabcuam nrog rau cov kev xav uas yuav muaj txiaj ntsig.

Peb qho tseem ceeb ntawm kev sib ntseeg siab

Cov lag luam yuav tsum muaj kev nkag siab txog cov cai ntawm kev sib raug zoo tsim los ntawm kev pom zoo ntawm kev lag luam thiab cov qhua tuaj noj mov. Muaj peb qho tseem ceeb ntawm txoj kev sib ntseeg siab uas cov lag luam yuav tsum nrhiav kev ua raws li kev sib cuam tshuam nrog cov neeg siv khoom:

  1. repeatability - xwm yeem xa dab tsi tau cog lus tseg
  2. Kev tsis qia dub - kom ntseeg tau muaj qhov tsim txiaj ntsig rau tus neeg yuav khoom
  3. thiav - kev nkag siab yuav ua li cas khaws cov neeg yuav khoom hla lub sijhawm ua haujlwm ntev.

Muab Khoom Muaj txiaj ntsig rau Kev Tshawb Fawb Kev Paub yog qhov tseem ceeb

Cov kev sib raug zoo yuav tsum raug tswj hwm txoj hauv kev uas sib pauv kev paub, ntxiv tus nqi thiab ua tiav cov txiaj ntsig zoo rau qhov kev ua tau zoo, koom nrog kev sib raug zoo nrog lawv cov neeg siv khoom. Teeb thiab tuav rau lub hom phiaj ib txwm los tsim kev ntseeg siab thiab tsim kev sib koom tes muaj tseeb:

  1. Xa tawm qhov tau cog lus tseg, los ntawm kev suav tus kheej cov neeg siv khoom ntiag tug nyiam thiab tswj kev cia siab ntawm cov neeg siv khoom.
  2. Ensure that there is value generated for customers by providing information and offers at exactly the right time or an ongoing flow of useful customer contact (rather than just trying to sell)
  3. Rov qab cov neeg siv khoom lag luam mus sij hawm ntev los ntawm kev ntxiv cov nqi los ntawm kev siv cov ntaub ntawv thiab cov ntaub ntawv los qhia cov ntsiab lus ntawm cov kev pabcuam, kev sib txuas lus thiab muab lossis koom nrog cov tuam tsev thiab sib qhia cov ntsiab lus ntawm keeb kwm yuav khoom.
  4. Nkag siab cov neeg siv khoom txaus siab los muab cov ntaub ntawv ntiag tug ntawm kev txiav txim rau cov lag luam kom muab lawv cov neeg siv khoom zoo dua.

Kev hloov pauv tus kheej cov ntaub ntawv yuav tsum siv los xa cov kev pab cuam txhim kho, ntau tus kheej thiab cov kev paub dhau los, kev sib txuas lus ntawm kev sib txuas lus ntawm cov chaw haujlwm, txuag lub sijhawm thiab kev sib cuag tau zoo thawj zaug puag ncig thiab cov khoom lag luam zoo thiab cov kev pabcuam zoo.

Download tau Thunderhead.com txoj kev koom tes dawb 3.0 qhia hnub no kom pom cov kev xav tshiab mus rau qhov yuav ua li cas kev tsom mus rau kev tsim kho cov qhua tuaj noj mov hla kev cov neeg siv khoom yuav xa kev nplua nuj, ntau kev sib koom tes nrog koj cov neeg siv khoom.

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