2020 CRM Kev Txheeb Xyuas: Siv, Txiaj Ntsig & Kev Sib Tw ntawm Cov Neeg Siv Kev Sib Raug Zoo

2020 CRM Daim Ntawv Txheeb Xyuas

Qhov no yog qhov sau loj ntawm CRM kev txheeb cais kev lag luam. Yog tias koj tsis paub txog cov txiaj ntsig ntawm CRM, yog vim li cas cov lag luam xav tau ib qho, thiab thaum koj xav tau kev nqis peev los ua ib lub koom haum ... nco ntsoov txheeb xyuas peb lwm cov ntawv uas nthuav dav cov:

CRM Yog Dab Tsi?

CRM Kev lag luam Stats

  • CRM yog kev lag luam tawm ceev tshaj plaws lag luam software (Tau qhov twg los)
  • CRM kev lag luam loj tam sim no muaj nqis txog $ 120 nphom (Tau qhov twg los
  • Los ntawm 2025, CRM kev ua lag luam tau nce txog $ 82 txhiab, nce ntawm 12% hauv ib xyoos (Tau qhov twg los)
  • CRM systems tau dhau ntawm cov chaw tswj hwm kev tswj hwm (DBMSs) los ntawm cov nyiaj tau los nyob rau xyoo 2017 lig (Tau qhov twg los)
  • Cov cuab yeej muag khoom nrov tshaj plaws rau cov lag luam suav nrog CRM, kev sib raug zoo hauv zej zog, cov ntaub ntawv thiab cov npe kev pabcuam, email koom tes, xov tooj, thiab muag khoom muag (Tau qhov twg los)
  • CRM xyoo dhau-xyoo kev loj hlob tau cia siab tias 25% ntawm cov thawj coj kev lag luam (Tau qhov twg los)
  • CRM yog ib qho tseem ceeb tshaj plaws ntawm peb cov cuab yeej thiab thev naus laus zis los tsim kev sib raug zoo ntawm tus kheej nrog cov neeg muas zaub kom ua siab ncaj thiab muaj kev lag luam zoo dua ntawm ROI (Tau qhov twg los)
  • 54% ntawm B2B cov kws ua lag luam tau hais tias lawv xav tias "muaj hwj chim los sib koom tes" nrog lawv pab pawg muag khoom (Tau qhov twg los)
  • 32% ntawm CRM cov neeg siv yog koom nrog kev pabcuam kev lag luam, tom qab IT ntawm 13% thiab cov chaw tsim khoom lag luam kuj nyob 13% (Tau qhov twg los)
  • Kev ua lag luam thoob ntiaj teb CRM thoob ntiaj teb yuav nce 11% rau $ 15 nphom thoob ntiaj teb lub xyoo no (Tau qhov twg los)

Qhov tseem ceeb CRM Stats

  • Zuag qhia tag nrho kev siv CRM tau nce los ntawm 56% hauv 2018 txog 74% hauv 2019 (Tau qhov twg los)
  • 91% ntawm cov tuam txhab nrog ntau dua 11 tus neeg ua haujlwm siv CRM system (Tau qhov twg los)
  • Qhov nruab nrab ROI rau CRM yog $ 8.71 rau txhua qhov nyiaj tau siv (Tau qhov twg los)
  • CRM tuaj yeem txhawb qhov hloov pauv hloov los ntawm 300% (Tau qhov twg los)
  • 50% pab pawg tau txhim kho lawv cov khoom lag luam los ntawm kev siv lub CRM txawb (Tau qhov twg los)
  • CRM cov ntawv thov tuaj yeem nce nyiaj tau txog li 41% ntawm ib tus neeg sawv cev muag (Tau qhov twg los)
  • CRM tau paub los txhim kho cov neeg siv khoom, kom npaum li 27% (Tau qhov twg los)
  • Tsawg 5% nce rau koj cov neeg siv khoom tuav cia yuav nce nyiaj tau ntau los ntawm 25% thiab 95% (Tau qhov twg los)
  • 73% ntawm cov neeg lag luam taw qhia rau cov neeg siv khoom paub dhau los ua qhov tseem ceeb hauv lawv txoj kev txiav txim siab yuav khoom (Tau qhov twg los)
  • 22% ntawm cov tswv lag luam ntseeg tias kev ntseeg siab tshiab thev naus laus zis yog qhov nyuaj tshaj plaws rau lawv lub tuam txhab (Tech.co)

CRM Siv Stats

  • Zuag qhia tag nrho kev siv CRM tau nce los ntawm 56% hauv 2018 txog 74% hauv 2019 (Tau qhov twg los)
  • 46% ntawm pawg muag khoom qhia txog kev siv tshuab CRM dav dav (Tau qhov twg los)
  • 91% ntawm cov tuam txhab nrog ntau dua 11 tus neeg ua haujlwm siv CRM system (Tau qhov twg los)
  • Thaum xav tias CRM yuav siv, cov lag luam xav txog 65% yooj yim ntawm kev siv, 27% kev tswj hwm lub sijhawm, thiab 18% cov ntaub ntawv muaj peev xwm (Tau qhov twg los)
  • 13% ntawm cov tuam txhab hais tias nqis peev hauv CRM yog ib qho ntawm lawv cov kev muag khoom sab saum toj (Tau qhov twg los)
  • 81% ntawm cov neeg siv tau tam sim no nkag mus rau lawv cov CRM software los ntawm ntau cov khoom siv (Tau qhov twg los)
  • Hauv xyoo 2008, tsuas yog 12% ntawm cov lag luam siv huab-huab ua haujlwm CRM - Daim duab no tau nce mus txog 87% (Tau qhov twg los)
  • Kev tswj hwm kev tswj hwm (94%), kev sib txuas lus (88%), thiab kev teem sijhawm / nco tsim (85%) yog qhov kev thov CRM software zoo tshaj plaws (Tau qhov twg los)

CRM Cov Nyiaj Pab Stats

  • Qhov nruab nrab ROI rau CRM yog $ 8.71 rau txhua qhov nyiaj tau siv (Tau qhov twg los)
  • CRM software tuaj yeem txhim kho kev muag khoom los ntawm 29%, khoom tsim tau los ntawm 34%, thiab kev twv kwv yees raug los ntawm 42% (Tau qhov twg los)
  • CRM cov ntawv thov tuaj yeem nce nyiaj tau txog li 41% ntawm ib tus neeg sawv cev muag (Tau qhov twg los)
  • CRM tuaj yeem txhawb qhov hloov pauv hloov los ntawm 300% (Tau qhov twg los)
  • Cov koomhaum muag tau zoo yog 87 feem pua ​​pom zoo tias yuav yog cov neeg siv CRM lossis lwm qhov kev sau cia. (Tau qhov twg los)
  • 87% txhim kho hauv kev muag khoom, 74% nce hauv cov neeg siv khoom txaus siab, 73% txhim kho kev lag luam (Tau qhov twg los)
  • Qhov ROI ntawm CRM software system, thaum ua kom zoo, tuaj yeem tshaj 245% (Tau qhov twg los)
  • 74% ntawm CRM cov neeg siv software tau hais tias lawv lub CRM system tau muab lawv txhim kho mus rau cov neeg siv cov ntaub ntawv (Tau qhov twg los)
  • 50% ntawm cov tswv lag luam tau hais tias CRM nce kev tsim khoom, 65% nce lawv cov nyiaj muag khoom, 40% txo tus nqi zog txo, 74% nce cov neeg siv khoom sib raugTau qhov twg los)
  • Tuam txhab uas muag nrog CRM kev txais yuav tsawg dua 75% muaj pab pawg muag khoom tsis zoo (Tau qhov twg los)
  • 50% pab pawg tau txhim kho lawv cov khoom lag luam los ntawm kev siv lub CRM txawb (Tau qhov twg los)
  • 84% ntawm cov neeg siv khoom ntseeg tias cov kev paub uas lub tuam txhab muab yog qhov tseem ceeb raws li nws cov khoom lag luam thiab cov kev pabcuam. (Qhov chaw)
  • 69% ntawm cov neeg lag luam xav tias yuav muaj kev sib raug zoo thaum lawv koom nrog lub tuam txhab (Tau qhov twg los)
  • 78% ntawm cov neeg siv khoom tam sim no cia siab tias muaj kev sib txuam thoob plaws txhua qhov chaw (Tau qhov twg los)

Cov Neeg Siv Khoom Yuav Khoom Siv Stats

  • 94% ntawm cov neeg muas zaub tab tom nrhiav ua kev yuav khoom los ntawm cov khoom qub (Tech.co.cov)
  • Cov qhua tuaj noj mov cov kev pabcuam tau npaj rau kev pabcuam tus nqi thiab cov khoom lag luam raws li tus naj npawb ib tus neeg sib txawv ntawm cov khw muag khoom (Tau qhov twg los)
  •  49% ntawm Asmeskas cov neeg siv khoom ntseeg ntseeg tias cov tuam txhab muab kev paub zoo rau cov neeg siv khoom (Tau qhov twg los)
  • 73% taw rau cov neeg siv khoom paub dhau los ua qhov tseem ceeb hauv lawv txoj kev txiav txim siab yuav khoom (Tau qhov twg los)
  •  52% ntawm cov neeg tau txais kev pom zoo tias cov tuam txhab yuav tsum nqis tes rau cov neeg siv tswv yim (Tau qhov twg los)
  • 38% ntawm cov neeg tau txais kev ntseeg ntseeg tias kev tshuaj xyuas yog qhov muaj txiaj ntsig zoo thaum txiav txim siab yuav khoom (Tech.co.cov)
  • 40% ntawm cov neeg muas zaub hais kom lawv tsis quav ntsej txawm tias tib neeg puas pab tau lawv (Tau qhov twg los)
  • 68% ntawm cov neeg txiav txim siab tawm txoj haujlwm vim tias pom qhov tsis txaus siab ntawm lawv (Tau qhov twg los)
  • 80% ntawm cov neeg siv khoom lag luam zoo li yuav ua qhov kev yuav khoom los ntawm cov tuam txhab muab kev paub dhau los ntawm tus kheej (Tau qhov twg los)
  • 90% ntseeg hais tias kev ua kom tus kheej ua rau lub xaib txuas ntxiv rau qhov txaus siab (Tau qhov twg los)
  • Cov neeg siv khoom siv sijhawm li 19% ntxiv rau ntawm lub tuam txhab thaum lawv xav tias lawv koom nrog lub tuam txhab ntawd online zej zogTau qhov twg los)
  • 87% ntawm cov neeg tau khoom siv qhia txog kev txaus siab los ua qhov kev yuav khoom raws li lub tuam txhab txoj haujlwm khov kho ntawm cov xwm txheej (Tau qhov twg los)
  • 76% tau hais tias lawv yuav tsis kam ua lag luam nrog lub tuam txhab yog tias nws tuav cov kev pom thiab txhawb cov teeb meem uas cuam tshuam nrog lawv cov kev ntseeg (Tau qhov twg los)

CRM Cov Khoom Sib Tw Muaj Feem

  • 22% ntawm cov kws tshaj lij kev muag khoom tseem tsis paub meej txog CRM yog dab tsi (Tau qhov twg los)
  • Kev tshawb fawb los ntawm CRM qhia tias qhov naj npawb ib qhov nyuaj rau CRM kev saws me nyuam yog phau ntawv cov ntaub ntawv nkag (Tau qhov twg los)
  • Cov neeg muag khoom siv sijhawm ob feem peb ntawm lawv lub sijhawm ua haujlwm rau kev tswj hwm haujlwm xws li CRM software tswj (Tau qhov twg los)
  • 43% ntawm CRM cov neeg siv tsuas yog siv tsawg dua ib nrab ntawm cov yam ntxwv ntawm lawv CRM system (Tau qhov twg los)
  • 32% ntawm cov neeg sawv cev muag khoom siv sijhawm ntau dua li ib teev nyob rau ib hnub ntawm phau ntawv nkag teb chaws. Nws tseem yog thawj qhov laj thawj rau qhov tsis muaj CRM qhov kev saws me nyuam (Tau qhov twg los)
  • 13% ntawm cov tuam txhab tau hais tias siv kev muag khoom thev naus laus zis hauv kev ua haujlwm ib hnub nyuaj dua tam sim no ntau dua li 2-3 xyoos dhau los (Tau qhov twg los)
  • Ze li ntawm rau hauv 10 tus neeg muag hais tias thaum lawv paub tias dab tsi ua haujlwm rau lawv, lawv tsis hloov pauv. (Tau qhov twg los)
  • 22% ntawm cov tswv lag luam ntseeg tias kev siv cov thev naus laus zis tshiab yog qhov nyuaj tshaj plaws rau lawv lub tuam txhab (Tech.co.cov)
  • 23% ntawm cov tswv lag luam tau hais tias nkag los ntawm cov ntaub ntawv, tom qab 17% tsis muaj cov ntaub ntawv sib xyaw, thiab cov ntaub ntawv tsis raug / cov ntaub ntawv tsis raug 9% thiab nyuaj rau kev nrhiav kev lom zem muag khoom 9% (Tau qhov twg los)
  •  40% ntawm cov lag luam me mus rau nruab nrab uas tsis muaj CRM hais tias lawv tsis muaj peev txheej los siv ib qho thiab 38% kuj hais tias lawv tsis muaj cov txuj ci IT xav tau (Tau qhov twg los)
  • 23% ntawm cov lag luam xav tau cov ntawv thiab kev sib txuas lus yog lawv cov haujlwm tshaj plaws (Tech.co.cov)
  • 34% ntawm SMEs uas tsis muaj CRM pab cuam hloov pauv kom muaj kev khuam siab (Tau qhov twg los)
  • Tsuas yog 47% ntawm cov lag luam nrog qhov ua tiav CRM muaj ib tus me nyuam saws los ntawm ntau dua 90% hauv kev lag luam (Tau qhov twg los)
  • 17% ntawm cov neeg muag khoom hais txog qhov tsis muaj kev sib xyaw nrog lwm cov cuab yeej yog qhov kev sib tw loj tshaj plaws uas siv lawv cov CRM uas twb muaj lawm (Tau qhov twg los)

Cov Neeg Siv Khoom Txais Khoom Cia Khoom

  • CRM tau paub los txhim kho cov neeg siv khoom, kom npaum li 27% (Tau qhov twg los)
  • Tsawg 5% nce rau koj cov neeg siv khoom tuav cia yuav nce nyiaj tau ntau los ntawm 25% thiab 95% (Tau qhov twg los)
  • Nws raug nqi tsib zaug kom ncav cuag cov neeg siv khoom tshiab raws li nws khaws koj cov qub (uas twb muaj lawm)Tau qhov twg los)
  • Cov neeg siv khoom Loyalty siv 67% ntau dua li cov neeg siv khoom tshiab (Tau qhov twg los)
  • Kev lag luam muaj 60% rau 70% lub caij nyoog muag rau cov qhua tuaj noj mov uas twb muaj lawm (Tau qhov twg los)
  • Cov neeg siv khoom siab yog tsib zaug feem ntau yuav rov qab siv dua thiab xya lub sijhawm siab zoo dua los sim cov khoom lossis kev pabcuam tshiab (Tau qhov twg los)
  • Cov neeg siv khoom zoo yog cov xa mus, thiab cov qhua tshiab uas tau xa mus yog cov muaj txiaj ntsig ntau dua li cov uas tsis (Tau qhov twg los)
  • Cov neeg siv khoom siab nyiam yuav luag rau (XNUMX) zaug yog tias muaj kev zam txim rau menyuam yaus (Tau qhov twg los)
  • Cov tuam txhab Asmeskas poob $ 136.8 billion toj ib xyoo vim muaj kev tiv thaiv cov neeg siv hloov pauv (Tau qhov twg los)

CRM Cov Txheeb cais Platform

Nov yog daim duab qhia kev lag luam ntawm CRM cov chaw muab kev pab:

CRM Platform Kev Lag Luam Qhia Tawm

Salesforce CRM Stats

  • Salesforce yog tus ua CRM tus muag khoom nrog 19.5% ntawm CRM kev lag luam sib faib (Tau qhov twg los)
  • Salesforce yog ob zaug loj npaum li nws cov neeg nrog ze tshaj plaws, SAP (Tau qhov twg los)
  • Salesforce muaj 150,000 them cov neeg siv khoom (Tau qhov twg los)
  • 83% ntawm Fortune 500 tuam txhab yog Cov Muag Khoom hauv Salesforce (Tau qhov twg los)
  • Kev muag khoom tam sim no rau kwv yees yog kwv yees $ 177.28 billion (Tau qhov twg los)
  • Kev Nthuav Tawm: Douglas yog tus sib koom tsim ntawm Highbridge, ib tug Salesforce khub.

Hubspot CRM Stats Cov

Monday.com CRM Stats

Zoho CRM Stats Cov

  • Zoho yog ib lub tuam txhab ntiag tug, yog li kev ntsuas tsis yooj yim hais, tab sis nws tau kwv yees nyob nruab nrab ntawm $ 5 txhiab thiab $ 15 txhiab (Tau qhov twg los)
  • Tshaj 150,000 cov lag luam siv Zoho CRM (Tau qhov twg los)
  • Zoho cov nyiaj tau los txhua xyoo los txog kwv yees $ 500 lab (Tau qhov twg los)

SugarCRM Stats Cov

Microsoft Dynamics CRM Stats

  • Microsoft Dynamics sawv cev rau 2.7% ntawm CRM kev lag luam sib faib (Tau qhov twg los)
  • Kwv yees li 40,000 lossis ntau dua kev lag luam siv Microsoft Dynamics CRM (Tau qhov twg los)

Zendesk CRM Stats

  • Zendesk tam sim no muaj nqis ntawm $ 2.1 lab (Tau qhov twg los)
  • Zendesk muaj ntau dua 40,000 them cov qhua tuaj noj mov 300 lab tus neeg (Tau qhov twg los)
  • Cov nyiaj tau los txhua xyoo rau Zendesk yog kwv yees $ 814.17 lab (Tau qhov twg los)

Freshdesk CRM Stats

  • Cov Freshworks, cov tuam txhab niam txiv mus rau Freshdesk CRM, raug nqi $ 3.5 lab (Tau qhov twg los)
  • Freshdesk muaj ntau dua 40,000 them cov neeg siv khoom (Tau qhov twg los)
  • Freshwork cov nyiaj tau los txhua xyoo yog kwv yees li $ 100 lab (Tau qhov twg los)

2020 CRM Daim Ntawv Teev Tseg Infographic

Ntawm no yog qhov puv ntoob los ntawm Tech.co, 93 CRM Kev Txheeb Ze los Pab Koj Nkag Siab Cov Software.

2020 CRM Daim Ntawv Txheeb Xyuas

Yuav ua li cas koj xav hais tias?

Qhov Web site no siv Akismet los txo cov kev pabcuam. Kawm li cas koj cov ntaub ntawv tawm tswv yim tiav.