NPS

Net Promoter Score

NPS is the acronym for Net Promoter Score.

Yuav ua li cas yog Net Promoter Score?

ib qho metric siv los ntawm cov lag luam los ntsuas cov neeg siv khoom loyalty thiab txaus siab. NPS cov qhab nia yog nyob ntawm ib nqe lus nug uas nug cov neeg siv khoom kom ntsuas seb lawv yuav pom zoo rau lub tuam txhab, khoom lag luam lossis kev pabcuam rau ib tus phooj ywg lossis cov npoj yaig ntawm qhov ntsuas ntawm 0 txog 10.

Raws li lawv cov lus teb, cov neeg siv khoom tau muab faib ua peb pawg:

  • Kev txhawb nqa (9-10)
  • Tswvyim (7-8)
  • Cov tsheb laij teb (0-6)

Tus qhab nia NPS yog xam los ntawm kev rho tawm feem pua ​​​​ntawm cov neeg tawm tsam los ntawm feem pua ​​​​ntawm cov neeg txhawb nqa. Cov qhab nia nyob ntawm -100 (yog tias tag nrho cov neeg siv khoom yog tus detractors) txog +100 (yog tias txhua tus neeg siv khoom txhawb nqa).

NPS yog ib qho kev ntsuas dav dav hauv cov neeg siv khoom thiab cov kev pabcuam rau cov neeg siv khoom, thiab siv los ntawm cov lag luam los ntsuas qhov ua tau zoo ntawm lawv cov neeg siv khoom, cov khoom thiab cov kev pabcuam, thiab tag nrho cov neeg siv khoom txaus siab. Qhov qhab nia NPS siab yog suav tias yog qhov taw qhia ntawm cov neeg siv khoom ncaj ncees thiab kev txaus siab, thaum tus qhab nia qis qhia txog thaj chaw rau kev txhim kho.

NPS tseem tuaj yeem siv los taug qab cov kev hloov pauv hauv cov neeg siv khoom xav tau lub sijhawm, thiab txheeb xyuas cov xwm txheej thiab cov qauv hauv cov neeg siv khoom tus cwj pwm. Los ntawm kev siv NPS los ntsuas thiab txhim kho cov neeg siv khoom txaus siab thiab kev ntseeg siab, kev lag luam tuaj yeem ua kom cov neeg siv khoom tuav tau, txo qis, thiab txhawb kev lag luam loj hlob.

Rov qab mus rau sab saum toj
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