Conversocial: Route Koj Social Media Customer Service
Ntau lub tuam txhab tshaj tawm lawv cov phiaj xwm kev sib raug zoo tawm ntawm lawv lub tuam txhab lag luam yam tsis muaj kev npaj rau cov teeb meem kev pabcuam rau cov neeg siv khoom. Cov neeg siv khoom tsis xav tias koj nyob hauv social media rau kev lag luam ... lawv tsuas yog xav kom lawv cov kev pabcuam cov neeg siv khoom saib xyuas. Qhov tsis txaus ntseeg yog tias cov neeg siv khoom tsis zoo teb yuav rhuav tshem kev tshaj tawm kev lag luam rau tag nrho.
Kev sib tham yog lub hom phiaj tsim rau kev pabcuam neeg siv khoom, muab kev ua haujlwm seamless nrog cov yam ntxwv zoo thiab tsom ntsoov.
Features ntawm Conversocial
- Intelligent Prioritization - Conversocial prioritization cav siv cov lus ntuj tsim thiab tshuaj xyuas cov lus teb keeb kwm los xyuas kom meej tias koj tuaj yeem cuam tshuam nrog qhov tseem ceeb rau koj cov neeg siv khoom, ua ntej.
- Proactive Customer Service Channels - Nkag mus rau txhua qhov kev txhim kho cov neeg siv khoom teeb meem. Conversocial txuas koj mus rau Twitter firehose, muab lub hom phiaj cov ntaub ntawv uas yog tag nrho kev koom ua ke rau hauv ib tug seamless, ua haujlwm tseem ceeb.
- Npaum Kev Ua Haujlwm - Conversocial muab cov qauv rau kev tswj hwm kev sib raug zoo, nrog rau Qhov Tseem Ceeb Inbox rau cov lus tseem ceeb. Kev ua haujlwm sai thiab yooj yim ntawm cov lus txhais tau hais tias thaum txhua qhov kev sib cuam tshuam pom, tsis muaj sijhawm nkim.
- Keeb Kwm Sib Tham - Khaws cov kev sib tham ua haujlwm zoo nrog keeb kwm kev sib cuam tshuam tag nrho rau txhua tus ntawm koj cov kiv cua thiab cov thwjtim. Tsis muaj teeb meem leej twg khaws qhov teeb meem, tag nrho cov ntsiab lus tseem nyob ntawd.
- Kev sib koom tes - Kev sib koom tes ua haujlwm tso cai rau koj faib cov ntaub ntawv sai, thiab tsim cov haujlwm rau lwm tus. Muab koj cov neeg siv khoom sib cuag nrog tus neeg raug, thiab cov ntaub ntawv raug.
tsaug rau lub siab Low rau kev tshaj tawm txog Curalate ntawm lawv cov ntawv tshaj tawm, Cov cuab yeej Back-End Digital Txhua tus neeg muag khoom xav tau tam sim no.