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Landbot: Phau Ntawv Qhia rau Kev Sib Tham Tsim Rau Koj Chatbot

Chatbots txuas ntxiv tau txais kev paub ntau ntxiv thiab muab kev paub ntau yam tsis sib haum xeeb rau cov neeg tuaj saib hauv qhov chaw tshaj li lawv tau ua ib xyoos dhau los. Kev sib tham tsim yog lub plawv ntawm txhua qhov kev ua tiav chatbot xa tawm… thiab txhua qhov ua tsis tiav.

Chatbots tau raug xa mus rau automating txhuas coj thiab tsim nyog, txhawb cov neeg siv khoom thiab cov lus nug nquag nug (FAQ), onboarding automation, cov lus pom zoo ntawm cov khoom lag luam, kev tswj hwm tib neeg thiab kev nrhiav neeg ua haujlwm, kev tshawb fawb thiab kev xeem, booking, thiab reservation.

Kev cia siab ntawm cov neeg tuaj xyuas qhov chaw tau loj hlob. Lawv cia siab tias yuav nrhiav tau yam lawv xav tau thiab tiv tauj koj lossis koj lub lag luam sai yog tias lawv xav tau kev pab ntxiv. Qhov kev sib tw rau ntau lub lag luam yog tias tus naj npawb ntawm cov kev sib tham tsim nyog los sib tham txog lub sijhawm tiag tiag yog feem ntau me me. Yog li, cov tuam txhab feem ntau siv cov ntawv txhuas los sim thiab xaiv cov sijhawm uas lawv xav tias zoo dua thiab tsis quav ntsej lwm tus.

Cov txheej txheem xa daim ntawv thov muaj qhov poob loj heev, txawm tias… teb lub sij hawm. Yog tias koj tsis teb tam sim rau txhua qhov kev thov siv tau, koj poob lag luam. Ua ncaj ncees, nws yog ib qho teeb meem nrog kuv qhov chaw. Nrog ntau txhiab tus neeg tuaj xyuas hauv ib hlis, kuv tsis tuaj yeem txhawb teb txhua lo lus nug - kuv cov nyiaj tau los tsis txhawb qhov ntawd. Nyob rau tib lub sijhawm, kuv paub tias kuv tau ploj mus ntawm lub sijhawm uas tuaj yeem tuaj ntawm lub xaib.

Chatbot Strengths thiab Weaknesses

Yog vim li cas cov tuam txhab lag luam tau koom nrog chatbots. Chatbots muaj qhov zoo thiab qhov tsis muaj zog, txawm tias:

  • Kev Pom Zoo: Yog tias koj dag tias koj tus chatbot yog tib neeg, koj cov neeg tuaj saib yuav pom nws, thiab koj yuav poob lawv txoj kev ntseeg. Yog tias koj yuav mus sau npe kev pab ntawm bot, qhia rau koj tus qhua paub tias lawv yog bot.
  • complexity: Ntau lub platform chatbot yog qhov nyuaj heev rau kev siv. Thaum lawv cov neeg tuaj ntsib kev paub yuav zoo nkauj, lub peev xwm los tsim thiab siv cov bot pab tau yog npau suav phem. Kuv paub… Kuv yog ib tug neeg txawj tej yam uas cov kev pab cuam thiab nrhiav tsis tau ib co ntawm cov systems.
  • Txhim Kho: Cov ntoo txiav txim siab sib tham yuav tsum tau ua tib zoo txheeb xyuas thiab ua kom zoo los txhim kho tus nqi hloov pauv nrog koj bot. Nws tsis txaus los nplawm tus bot nrog ob peb nqe lus nug txog kev tsim nyog - koj tuaj yeem siv ib daim ntawv, ces.
  • Kev Ntsuas Cov Lus: Chatbots yuav tsum koom nrog kev ua lus zoo tshaj plaws (NLP) kom nkag siab tag nrho koj cov neeg tuaj saib qhov ceev thiab kev xav; txwv tsis pub, cov txiaj ntsig yuav ua rau muaj kev ntxhov siab thiab tsav cov qhua mus.
  • Handoffs: Chatbots muaj kev txwv thiab yuav tsum sib txuas lus sib tham rau cov neeg tiag tiag ntawm koj cov neeg ua haujlwm thaum tsim nyog.
  • Kev koom ua ke: Chatbots yuav tsum muab koj cov kev muag khoom, kev lag luam, lossis pab pawg neeg siv khoom nrog cov ntaub ntawv nplua nuj los ntawm kev ceeb toom thiab kev koom ua ke rau CRM los yog txhawb nqa daim pib.

Hauv lwm lo lus, chatbots yuav tsum yooj yim rau kev xa tawm sab hauv thiab muaj kev paub tshwj xeeb rau cov neeg siv sab nraud. Ib yam dab tsi tsawg dua yuav luv luv. Interestingly txaus… dab tsi ua rau ib tug chatbot zoo yog tib lub hauv paus ntsiab lus uas ua rau kev sib tham zoo ntawm ob lossis ntau tus neeg.

Kev kos duab ntawm kev tsim thiab txhim kho koj chatbot kev sib cuam tshuam nrog cov neeg tuaj xyuas yog hu ua kev sib tham tsim.

Phau Ntawv Qhia rau Kev Sib Tham Sib Tham

Qhov no Infographic los ntawm Landbot, lub platform chatbot tsom rau kev sib tham tsim, suav nrog kev npaj, kev kwv yees, thiab kev ua tiav ntawm kev sib tham sib tham tau zoo.

Kev sib tham tsim suav nrog copywriting, suab thiab suab tsim, siv kev paub (UX), kev tsim qauv kev taw qhia, kev sib cuam tshuam tsim, thiab kev tsim qauv pom. Nws taug kev los ntawm peb tus ncej ntawm kev sib tham tsim:

  1. Txoj Cai Cooperative - Kev koom tes hauv qab ntawm tus chatbot thiab tus qhua tuaj yeem siv cov lus qhia tsis meej thiab kev sib tham luv luv los txhawb kev sib tham.
  2. Tig-Kev - Kev hloov pauv raws sijhawm ntawm chatbot thiab tus qhua yog qhov tseem ceeb los daws qhov tsis meej pem thiab muab kev sib tham zoo.
  3. cov ntsiab lus teb - Kev sib tham hwm tus qhua lub cev, lub hlwb, thiab cov ntsiab lus ntawm qhov xwm txheej.

Txhawm rau npaj koj tus chatbot, koj yuav tsum:

  1. Txhais tawm koj cov neeg tuaj saib
  2. Txhais lub luag haujlwm thiab hom chatbot
  3. Tsim koj tus neeg chatbot
  4. Qhia nws lub luag haujlwm ntawm kev sib tham
  5. Sau koj tsab ntawv chatbot

Txhawm rau ua kom tiav qhov kev sib tham zoo ntawm tus bot thiab tus qhua, cov neeg siv khoom sib txuas yog xav tau - suav nrog kev txais tos, cov lus nug, cov lus qhia, cov lus qhia, kev lees paub, cov lus txib, kev lees paub, kev thov txim, cov cim kev hais lus, yuam kev, khawm, suab, thiab pom cov ntsiab lus.

Ntawm no yog tag nrho infographic… Phau Ntawv Qhia Qhov Kawg rau Kev Sib Tham Tsim:

qhia rau kev sib tham tsim infographic

Landbot muaj cov ncauj lus kom ntxaws heev txog yuav ua li cas koj tuaj yeem npaj thiab xa koj cov chatbot ntawm lawv qhov chaw.

Nyeem Landbot's Tag Nrho Kab Lus ntawm Kev Sib Tham Tsim

Landbot Video Txheej txheem cej luam

Vaj Pov txhawb kev lag luam los tsim kev sib tham nrog nplua nuj UI ntsiabadvanced workflow automation, Thiab kev sib koom ua ke ntawm lub sijhawm.

Lub vev xaib chatbots yog Landbot cov muaj zog, tab sis cov neeg siv kuj tuaj yeem tsim WhatsApp thiab Facebook Messenger bots.

Sim Landbot Hnub no

Douglas Karr

Douglas Karr yog CMO OpenINSIGHTS thiab tus founder ntawm lub Martech Zone. Douglas tau pab ntau ntau qhov kev vam meej MarTech startups, tau pab nyob rau hauv kev mob siab rau ntau tshaj $ 5 bil nyob rau hauv Martech nrhiav thiab kev nqis peev, thiab txuas ntxiv pab cov tuam txhab hauv kev siv thiab automating lawv cov kev muag khoom thiab kev lag luam cov tswv yim. Douglas yog tus paub thoob ntiaj teb kev hloov pauv digital thiab MarTech kws tshaj lij thiab hais lus. Douglas tseem yog tus sau phau ntawv Dummie phau ntawv qhia thiab phau ntawv ua lag luam.

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