Txhawb Kev Txhim Kho Kom Zoo Dua Qub

hloov xim liab

hloovTripp Babbitt's blog and newsletters on Cov Kev Xav Tshiab Tshiab tau tiag tiag tau loj hlob ntawm kuv.

Since meeting Tripp at a regional speaking event, he's shared a ton of his knowledge and experience with me directly, in his newsletter, and on his blog.

Ib qho ntawm cov laj thawj kuv xav tias kuv txaus siab nws sau ntawv thiab cov lus qhia ntau heev yog tias Tripp ferociously txheeb xyuas kev lag luam thiab feem ntau pom tias qhov ntsuas thiab cov hom phiaj yeej tsis haum nrog cov teeb meem tiag tiag.

Case in point was a company that measures the number of customer support calls and rewards its customer teams based on the volume of calls they're able to complete. As Tripp explains, the company didn't analyze why they were getting the calls and what the cost of a customer service team was as compared to correcting the paus teeb meem uas tshwm sim los ntawm kev hu hauv thawj qhov chaw.

The problem and the symptom are divided between two departments that never work with each other and don't have common goals. There's no benefit to fixing the original issue since the problems it causes are simply handed off to the next department.

For quite some time I've been an advocate of nrhiav qhov twg ua haujlwm thiab qhov ua kom zoo, rather than concentrating on what doesn't work.

Muaj ntau ntau nto moo cov thawj coj and business systems that believe in the opposite… they'll tell you that if you're 99% successful, you should be working to improve that last 1%. It's an infinitely frustrating process and leaves a trail of fired and frustrated employees.

Kuv ntseeg tias cov thawj coj ua tau zoo, cov tuam txhab thiab cov tswv yim ua kom tiav zoo dua qhov ua kom txo qis kev ua haujlwm:

  • In social media, I've been an advocate for siv thiab txhawb cov tuam txhab kom muaj peev xwm siv social media es tsis siv tus cai thiab ib thaj tsam.
  • Hauv blogging, Kuv sim ua kom paub meej cov ntsiab lus uas kuv sau yog txhua yam txog txhawb nyeem sim cov txuj ci tshiab ua qhov tsis zoo siv.
  • Ua thawj coj, kuv ntseeg li ntawd txuam kev ua haujlwm ntawm cov neeg ua haujlwm xav tau kev pabcuam hauv lub koomhaum rather than trying to force employees into positions of assured failure. If you have a wrench, don't tell it that it's not a good hammer. Go get a hammer if that's what you need.
  • In online marketing, it's essential that you continue to tweak what works with your online marketing rather than trying to figure out fixing what never worked. Of course you should experiment when opportunities arise, but push your audience in the direction of success rather than trying to simply avoid failure.
  • Even as a parent, I've found this method a far healthier one. If my kids loved Math (which they do) but didn't like Social Studies, I didn't make them read history books every night… I encouraged them more in Math. (I did demand decent grades across all subjects, though). Both my kids have great grades… and my son is now an honors student at IUPUI, in Math and Physics.

Kuv tau nyeem dhau ntawm Sparkpeople, qhov chaw rau peb cov neeg rog thiab nrhiav kev noj qab haus huv, cov kev tshawb fawb tsis ntev los no tau qhia tias tib neeg qoj ib ce li 10 feeb nyob rau ib hnub muaj kev vam meej ntau dua li cov neeg ua haujlwm ua tiav raws cov xaj li 90 feeb. Qhov kev ua haujlwm luv luv yog qhov zoo nkaus li ua tiav (ntau dua li kev txom nyem) thiab cov neeg tau nyiam los cuam tshuam nrog cov niaj zaus.

2 Comments

  1. 1

    Doug,

    Lom zem koj tau sau txog qhov no hnub no, vim tias tsuas yog nag hmo kuv tau ntsib nrog Carla thiab Anna ntawm Ignite HR Tus Kws Pab Tswv Yim thiab lawv tau sib tham txog ib txoj kev kawm uas lawv tswj hwm hu ua "Kev Ua Tau Zoo" uas suab zoo rau cov ncej no. Kuv txoj kev nqa mus yog qhov kev pab cuam The Strengths - ntau dua li nrhiav kev ua kom tsis muaj zog - pab txhua tus neeg los txheeb xyuas lawv lub zog, piv txwv li qhov lawv ua tau zoo thiab lawv nyiam dab tsi, yog li lawv tuaj yeem ua ntxiv ntawm qhov ntawd rau cov txiaj ntsig ntawm lub koom haum thiab lawv tus kheej zoo.

    Ib yam li ntawd, nrog lub hnub nyoog kuv tau nrhiav tso kuv lub zog ntau ntxiv rau cov khoom uas kuv ua tau zoo thiab txaus siab, vim tias: a) muaj ntau ntau teev nyob rau hauv ib hnub (thiab hauv lub neej), yog li vim li cas ho tsis sim ua zoo dua qhov kuv ua tau; b) muaj ntau dua li qhov txaus uas kuv yuav tsum tau ua uas kuv tau phem ntawm lossis tsis txaus siab; thiab c) nws ua kom muaj lub zog los tsim kev ua tiav ntawm txoj kev vam meej (tsis hais hais tias lawv txoj kev vam meej loj lossis me, vim tias kuv coj yam kuv tuaj yeem tau txais. :)).

    Muaj ib hnub zoo, kuv tus phooj ywg.

    Curt

  2. 2

    Tsom mus rau qhov zoo thiab dab tsi koj nyiam txog. Kuv tsis yog tus tsim lub vev xaib thiab txawm tias kuv sim Kuv yuav tsis sim sim ua tus tswv. Muaj lwm tus nyob sab nraud uas poob rau hauv txoj kev yuav ua txoj haujlwm zoo dua ces kuv thiab ua nws nrog qhov kev paub tsis tshua kaj siab. Kuv yuav tsum siab rau yam dab tsi ua haujlwm rau kuv thiab qhov kuv ua tau zoo nyob rau hauv thiab tau txais qhov zoo dua ntawm cov khoom ntawd.

Yuav ua li cas koj xav hais tias?

Qhov Web site no siv Akismet los txo cov kev pabcuam. Kawm li cas koj cov ntaub ntawv tawm tswv yim tiav.