Kev sib tham nrog 'Hybrid hu System = Qhov Zoo

hu rau thev naus laus zis

Hnub Monday, Kuv muaj lub sijhawm mus ncig xyuas sib tshuam, mloog thiab saib lawv cov txheej txheem hauv kev nqis tes ua, thiab siv tag nrho ua qauv qhia ntawm Hey Otto - lub suab thiab cov vev xaib kev sib tham uas siv kev siv tshuab kev sib tshuam nyob rau tom qab kawg.

Cov tuam txhab uas muaj cov chaw hu loj mus rau ob txoj kev sib txawv, xws li cov tshuab kaw lus cim suab (ASR) los sis los ntawm kev siv chav loj ntawm cov neeg tuaj yeem hu. Feem ntau ib txwm hu rau ib qho IVR yog qhov tsis zoo, thiab lub sijhawm tos rau tus neeg pab yog feem ntau tsis zoo. Kuv tus kheej peeve tus kheej yog thaum kuv hu rau hauv lub kaw lus, nws xav kom kuv ntaus hauv kuv tus lej lej hauv tus lej, thiab tom qab ntawd ib tus neeg sawv cev txhawb nqa cov qhua (CSR) hais kom kuv rov ua nws thaum kuv thaum kawg tau txais hauv xov tooj.

kev sib tshuam

Interactions is a hybrid system that is amazingly effective. If the ASR can not understand the response, it's then routed to Intent Analysts. These are professionals that manage several accounts who capture the utterance that the system could not recognize. The end result is a brilliantly fast experience for the customer! Rather than having you repeat 3 times and then failing over to put you on hold… the Intent Analysts listen to your message and direct it accordingly.

I can't go into details, but the routing and management system for the Intent Analysts will blow your mind. It's efficient, has confirmation checks, as well as rewards speedy response times. Call centers can work with a fraction of the resources and process exponentially more calls… while ensuring both accuracy and improved customer satisfaction. Click through if you don't see the Hey video Otto.

 

Hav Otto yog ib lub suab, web thiab iPhone ua ke ua ntawv thov nrog Kev Sib tshuam hwj chim nws. Ua tibzoo saib daim vis dis aus rau qee qhov kev xaiv siab tshaj plaws hauv Hey Otto, zoo li muaj Otto hu tawm rau tus neeg koom lossis hloov koj lub rooj sib tham los ntawm ib lub xov tooj mus rau lwm tus - tsis muaj cov neeg koom nrog paub qhov tseeb kiag li!

4 Comments

  1. 1

    Doug,

    Kuv tsis xav tias amazing puas kev ncaj ncees rau kev sib tshuam. Kev sib txuam cuam tshuam yog quantum dhia dhau los rau hauv lub chaw hu ua thev naus laus zis thiab ua kom tib neeg & cov txheej txheem thev naus laus zis. Lub tuam txhab twg uas muaj lub chaw hu xov tooj loj yuav tsum tshawb xyuas siv cov txheej txheem no.

    Adas

  2. 2

    Kuv tau muaj qee qhov kev cuam tshuam ntawm kev sib tshuam thev naus laus zis ua ntej (HotBox pizza lig freaked kuv tawm thawj zaug kuv siv nws), tab sis kev sib tham zoo li ua daim ntawv thov zoo heev ntawm cov neeg siv kev paub. Tsis muaj UI li tib neeg lub suab!

  3. 3

    Kuv tau muaj qee qhov kev cuam tshuam nrog Kev Sib Tham Ua Ntej, HotBox pizza lig freaked kuv tawm thawj zaug kuv siv nws, tab sis kev sib tham zoo li zoo heev rau daim ntawv thov txaus rau cov neeg siv kev tshaj lij. Kuv yuav siv.

Yuav ua li cas koj xav hais tias?

Qhov Web site no siv Akismet los txo cov kev pabcuam. Kawm li cas koj cov ntaub ntawv tawm tswv yim tiav.