Dab tsi Yog Qhov Zoo Tshaj Plaws B2C CRM rau Koj Txoj Kev Lag Luam Me?

Cov neeg yuav khoom Kev sib raug zoo Management

Cov qhua tuaj noj mov kev sib raug zoo tau tuaj ntev ntev txij li lawv tau los. B2C (Kev Lag Luam rau Cov Neeg Siv Khoom Siv) cov kev xav tau tseem tau hloov mus rau UX-centric mentality ntau dua li tsis xa cov khoom xa tuaj ntawm qhov khoom kawg. Xaiv cov cai tsim kev sib raug zoo tswj hwm software rau koj lub lag luam tuaj yeem ua qhov nyuaj. 

Raws li kev tshawb fawb, 87% ntawm cov lag luam siv huab-huab ua haujlwm CRM tau nquag.

18 CRM Cov Txiaj Ntsig Koj Yuav Tsum Tau Paub Txog 2020 (thiab Tshaj)

Nrog lub plethora ntawm cov kev xaiv ntawm koj txoj kev pov tseg, nws tuaj yeem cuam tshuam thiab ntxhov siab los xaiv qhov yog. Cia wb mus saib qee qhov piv txwv uas tsis tseem ceeb thiab qhov koj tuaj yeem xaiv cov cuab yeej tsim nyog rau koj txoj kev lag luam me.

Yuav Ua Li Cas Xaiv CRM

Ua ntej peb dhia rau hauv nws, nws yog qhov tseem ceeb kom teeb tsa qee qhov qauv hauv pob zeb. Ua ntej tshaj plaws, tsis muaj ob lub CRM cuab yeej zoo ib yam - txhua tus muaj nws cov kev xaiv teeb tsa. 

Xaiv qhov yog yog feem ntau ua los ntawm kev saib xyuas tus kheej ntawm lub tuam txhab sab, feem ntau hais txog dab tsi nws yog qhov koj xav tau. Thaum qee lub tuam txhab muab cov khoom muag ua ntej, lwm tus xav paub ntxiv kev taug qab thiab txheeb xyuas. Txoj cai CRM tseem yuav muaj qhov zoo rau koj cov lus qhia kev lag luam, ua rau koj pom tias hom twg cov ntsiab lus tsim muaj ntau cov kev coj ua. Cia peb saib qee cov lus nug uas tuaj yeem pab koj txiav txim siab CRM zoo meej rau koj tus lag luam:

Qhov luaj li cas ntawm koj txoj kev lag luam

  • Koj qhov lag luam loj li cas?
  • Puas yog koj ua haujlwm thoob ntiaj teb lossis hauv tsev?
  • Koj muaj pes tsawg tus neeg ua haujlwm thiab koj nthuav dav ntxiv?
  • Npaum li cas cov ntaub ntawv koj ua cov txheej txheem nyob rau txhua hnub thiab nws tau nthuav dav zuj zus?

Cov cuab yeej ua haujlwm ntawm koj tus lag luam

  • Dab tsi ntawm cov kws tshaj lij uas koj muaj ntawm koj cov nyiaj hli?
  • Koj puas muaj cov ntaub ntawv txheeb xyuas thiab cov neeg muag khoom muaj?
  • Yuav siv tshuab li cas rau koj cov neeg siv khoom txhawb nqa thiab cov txheej txheem muag khoom?

Qhov muaj feem thib ua lag luam

  • Koj lub hom phiaj tseem ceeb yog dab tsi thaum nws los txog rau cov neeg siv khoom txaus siab?
  • Cas koj nqis peev ntau nyob rau hauv kev lag luam thiab tshaj tawm?
  • Ua li cas ho ntws tau yog koj qhov txheej txheem ua haujlwm thiab puas muaj cov kev cuam tshuam?

55% ntawm cov tswv lag luam thov kom muaj kev yooj yim siv hauv lawv CRM saum toj no txhua yam.

12 Lub Cim CRM Cim Ntse Koj Tsis Xav Nco

Thaum koj tau teb tag nrho cov lus nug no, koj yuav muaj qhov pom tseeb thiab ntau lub hom phiaj ntawm yam nws xav tau. Nws yog qhov yooj yim rau miscalculate thiab xaiv CRM uas tsis haum koj, tsuas yog rov qab ua rau lwm tus sib txawv tom qab. Tam sim no peb muaj kev nkag siab meej txog kev xaiv qhov CRM tseeb, cia saib ntawm cov piv txwv tseem ceeb tshaj plaws.

Agile CRM

Yog tias koj tab tom nrhiav rau kev tswj hwm zoo thiab kev teem sijhawm CRM, Agile CRM tau muaj rau koj. Cov cuab yeej khav theeb plethora ntawm automation thiab kev sib cuag tswj kev xaiv uas tuaj yeem hloov kho koj cov neeg siv khoom kev tswj hwm rau tsab ntawv. 

Nws tau tsim tshwj xeeb nrog cov lag luam me hauv siab thiab nws tsis muaj qee qhov kev lag luam loj uas koj ib txwm pom hauv CRMs. Txawm li cas los xij, Agile CRM los nrog kev txhawb nqa tag nrho rau plugins thiab widgets uas txhais tau tias koj tuaj yeem kho nws kom haum koj cov lag luam 'xav tau txig.

Mus ntsib Agile CRM

Pipedrive

Yog tias koj tab tom nrhiav rau kev muag khoom-centric CRM rau koj txoj kev lag luam, tsis saib mus ntxiv los ntawm Pipedrive. Qhov kev pabcuam tshwjxeeb nrog tsim nrog muag muag ntawm qhov chaw, txhais tau hais tias nws tau ntim nrog cov neeg coob ntawm cov kev xaiv muag tshwj xeeb. 

Tus txheej txheem nplua slick tsim thiab rub-thiab-poob povhwm poob haujlwm kom paub meej tias koj pab neeg muaj lub vas nthiv thiab txhim khu kev qha kev ua haujlwm nrog. Pipedrive txawm tso cai rau kev koom ua ke hauv email uas txhais tau tias koj pab pawg muag tsis tas yuav tsum ua ntau yam nrog cov tabs sib txawv thiab tsuas yog tsom rau kev ua lawv txoj haujlwm.

Mus Saib Pipedrive

Tooj

Tooj liab (thawm xyoo Prosperworks) yog CRM nrog kev sib koom ua ke Google suite. Qhov no txhais tau tias qhov kev pabcuam zoo li txhua yam apps thiab cov cuab yeej pom hauv Google, suav nrog Drive, Ntawv Qhia, thiab Docs. 

Dab tsi cais tawm tooj liab los ntawm lwm CRMs yog VoIP kev ua kom sib xyaw uas los ua ke rau hauv qhov kev pabcuam.

Amari Mellor, Tus Thawj Coj Pabcuam Cov Neeg Siv Khoom Loj rau Grabmyessay

Qhov no tso cai rau koj tus thawj tswj kev muag khoom thiab kev txhawb nqa cov neeg siv khoom lag luam kom muaj kev sib tham nrog cov neeg hu xov tooj thiab lwm tus neeg yam tsis muaj lub cuab tam nws tus kheej tawm. Nws sau thiab khaws cov suab sib tham rau kev txheeb xyuas tom qab thiab tso cai rau koj khaws thiab hloov cov ntaub ntawv tseem ceeb hauv Google nws tus kheej. Tooj liab yog ib qho ntawm qhov zoo tshaj-qhov muaj peev xwm CRMs muaj sia thiab yog qhov zoo haum rau feem ntau cov lag luam me tab tom nrhiav rau CRM kev ua haujlwm ruaj khov.

Mus Saib Tooj Liab

HubSpot

Raws li cov CRM pheej yig tshaj plaws nyob rau hauv kev ua lag luam, HubSpot nyob nrog lub hype. Qhov no yog qhov kev xaiv de facto rau kev pib lag luam thiab cov lag luam me nrog kev siv nyiaj txiag uas tsis muaj. Nws tso cai rau kev tswj hwm tag nrho cov neeg siv khoom thiab cov ntaub ntawv tshawb xyuas, ntxiv rau Gmail kev koom ua ke nyob rau hauv CRM. Qhov zoo tshaj, HubSpot kho tus nqi raws li cov kev xaiv koj siv thiab pob uas koj xaiv. 

Cov khoom tsawg dua koj siv nquag, tsawg dua koj yuav tau them nyob rau thaum kawg ntawm lub hlis. HubSpot yog qhov chaw zoo rau kev tswj xyuas cov ntaub ntawv thiab cov neeg siv khoom lag luam uas tsis muaj kev xaiv qib siab ntxiv. Txawm li cas los xij, qhov no yog qhov poob qis me me, vim tias feem ntau cov kev taug qab tshaj dhau los thiab kev txheeb xyuas yog qee yam tsis tsim nyog rau kev lag luam me thiab loj hlob.

Mus saib Hubspot

Zoho

Yog tias qhov kev txwv rau 10 tus neeg siv tsis ua pov thawj ua teeb meem rau koj, ces Zoho yuav yog CRM zoo tshaj rau koj txoj kev lag luam. Zoho yog CRM pub dawb nrog lub ntsiab kev ua haujlwm ntawm CRMs tshaj plaws. Nws tso cai rau kev tswj hwm cov neeg siv khoom, tshuaj xyuas thiab txhawb nqa los ntawm "on-service" UI. 

Zoho yog cov khoom nrog cov muag khoom hauv siab thiab nta lub peev xwm gamification. Qhov no txhais tau tias koj pawg muag khoom yuav tsim kom muaj kev sib tw ua lag luam thaum pib thiab ua haujlwm rau kev sib luag. Zoho muaj ntau cov peev xwm tshaj dua thiab nthuav dav tus neeg siv rab teev ntawm tus nqi me me txhua hli. Txawm li cas los xij, feem ntau ntawm cov lag luam me thiab pib ua lag luam yuav pom ntau lub zog thiab muaj nuj nqi hauv cov dawb version ib yam nkaus.

Mus saib Zoho

Highrise

Thaum kawg, yog tias cov ntaub ntawv kev tswj hwm thiab cov neeg siv taug qab yog qee yam koj xav tau, Highrise yuav npog qhov ntawd rau koj. Cov kev pabcuam tau tsim nrog huab-based cov ntaub ntawv khaws cia hauv lub siab, txhais tau tias txhua tus neeg siv khoom lag luam cuam tshuam tau ruaj ntseg ntawm CRM. 

Highrise ua haujlwm zoo ib yam li kev tswj hwm cov cuab yeej thiab cov ntawv sau rau tus kheej, tab sis nrog CRM twist. Qhov no txhais tau tias lub interface huv si thiab yooj yim rau grips nrog. Koj tuaj yeem tswj hwm koj cov npe email thiab xa lus rau koj cov neeg siv khoom los ntawm Highrise yam tsis tau xa mus rau cov kev pabcuam xa ntawv. Yog tias koj tab tom nrhiav rau cov ntaub ntawv tswj hwm thiab nrhiav cov cuab yeej rau koj txoj kev lag luam, saib tsis muaj ntxiv dua Highrise.

Mus Saib Ib Leeg

Koj CRM yog rau koj Cov Neeg Siv Khoom

Xav txog koj cov neeg siv khoom lag luam thiab koj cov kev sib nrig sib thaum koj xaiv koj CRM software. Koj tab tom ntsib teeb meem dab tsi tam sim no thiab xav kom daws tau teeb meem? Cov lus nug yooj yim no qee zaum tuaj yeem yog txhua qhov kev pib koj xav tau nqis peev pab rau CRM tov.

74% ntawm CRM cov neeg siv tau hais tias lawv muaj cov ncauj lus kom ntxaws mus rau cov neeg siv cov ntaub ntawv tom qab nqis peev hauv CRM.

CRM Software UserView

Yuav tsis muaj kev coj los ua tus tswj cov qhua tuaj noj mov nrog ntau qhov ua hauj lwm zoo-tag nrho thiab pheej yig daws nws txoj sia? Coj kev dhau los ntawm txoj kev ntseeg thiab sim ua lub cuab tam tshiab los saib seb nws puas haum koj cov haujlwm uas twb muaj lawm. Koj yuav cia li xav tsis thoob nrog cov txiaj ntsig.

Yuav ua li cas koj xav hais tias?

Qhov Web site no siv Akismet los txo cov kev pabcuam. Kawm li cas koj cov ntaub ntawv tawm tswv yim tiav.