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Alterian: Xauv Lub Hwj Chim Ntawm Cov Neeg Siv Khoom Ncig Kev Ncig (CJO)

Customer Journey Orchestration (CJO) yog cov txheej txheem kev tsim qauv, kev tswj hwm, thiab ua kom zoo rau cov neeg siv khoom muaj txiaj ntsig thoob plaws ntau qhov kev sib tham. Nws yog hais txog kev xa cov lus raug raws sijhawm los ntawm txoj cai channel thaum ua raws li koj lub hom phiaj kev lag luam. Ntawm no, peb mam li piav qhia qhov tseem ceeb ntawm CJO thiab yuav ua li cas Alterian cov Real-Time Customer Experience (CX) Platform tuaj yeem hloov pauv qhov tseem ceeb ntawm koj txoj kev lag luam.

Cov Neeg Siv Khoom Siv Taug Kev Taug Kev Orchestration

  1. AI-Powed Real-Time Insights: Kev ua tiav kev taug kev orchestration hinges ntawm kev nkag siab ntawm lub sijhawm. Alterian's platform ntiav AI los soj ntsuam cov neeg siv khoom tus cwj pwm ntawm qhov ntsuas, tso cai rau koj los txiav txim siab cov ntaub ntawv uas tau tsav los ntawm ya.
  2. Txaus siab rau cov neeg siv khoom xav tau tiag tiag: Cov kev xav tau ntawm cov neeg siv khoom tau hloov kho thiab xav tau cov kev daws teeb meem tiag tiag. Kev mus ncig orchestration yuav tsum txaus siab rau cov neeg siv khoom xav tau tam sim ntawd thaum tseem ua tiav cov hom phiaj kev lag luam. Alterian lub platform ua tau zoo hauv kev xa AI-powered tom ntej-zoo tshaj plaws ua kom ua tiav qhov sib npaug.
  3. Hla-Channel Tswj thiab Optimization: Cov neeg siv khoom koom nrog koj lub hom phiaj thoob plaws ntau txoj kev. Kev ua tau zoo orchestration ua kom muaj kev tswj hwm seamless thiab optimization ntawm kev taug kev hla cov channel no. Alterian lub platform tso cai rau koj los tswj kev taug kev zoo, txawm tias lawv tshwm sim.

Alterian's Real-Time CX Platform

Alterian cov Real-Time CX Platform redefines neeg taug kev orchestration los ntawm muab ib tug holistic thiab cov ntaub ntawv-tsav mus kom ze. Nov yog qhov nws tuaj yeem hloov koj txoj kev taug kev orchestration:

  • AI-Driven Insights: Siv lub zog ntawm AI kom nkag siab txog tus cwj pwm ntawm cov neeg siv khoom thiab txiav kev taug kev raws li cov neeg siv khoom xav tau tiag tiag. Ntshuam cov qauv uas twb muaj lawm, khiav cov kev xeem, thiab orchestrate tom ntej no zoo tshaj plaws kev siv zog.
  • Kev txiav txim siab tiag-lub sij hawm: Alterian lub platform ua haujlwm nrog kev txiav txim siab me me ntawm 100-millisecond, ua kom koj cov lus teb nrawm raws li koj cov neeg siv khoom xav tau. Txoj hauv kev ntawm lub sijhawm tiag tiag no yog qhov tseem ceeb hauv kev lag luam nrawm nrawm niaj hnub no.
  • Seamless Kev Sib Tham: Kev koom ua ke nrog cov tshuab uas twb muaj lawm yog yooj yim, ua tsaug rau kev ruaj ntseg RESTful API thiab tawm-ntawm-lub-box connectors. Qhov no txhais tau tias koj tuaj yeem pib tau txais txiaj ntsig los ntawm lub platform yam tsis tas yuav muaj kev kho dua tshiab.

Nta ntawm Alterian's Real-Time CX Platform

Alterian's platform muaj cov yam ntxwv tshwj xeeb uas teeb nws sib nrug los ua tus thawj coj hauv cov neeg siv khoom taug kev orchestration:

  • Actionable Journey Insights: Journey Discovery muab kev nkag siab rau cov neeg siv khoom tus cwj pwm, ua rau koj txheeb xyuas cov ntsiab lus thiab cov hauv kev. Cov dashboards tiag tiag hauv lub sijhawm pab koj taug qab kev taug kev thiab ntsuas lawv qhov cuam tshuam rau kev ua lag luam.
  • Scalability: Lub platform yog tsim los ntsuas rau txhua qhov kev siv lossis kev lag luam xav tau, kom ntseeg tau tias nws tuaj yeem hloov kho raws li koj cov kev xav tau hloov pauv raws li koj txoj kev lag luam loj hlob.
  • Ntiaj teb no Partner Network: Koom tes nrog thoob ntiaj teb kev sib koom tes ntawm CX, kev lag luam, thiab cov thawj coj thev naus laus zis los coj mus rau hauv cov kev coj ua zoo tshaj plaws thiab ua kom muaj kev vam meej ntawm koj txoj kev mus ncig ua si.
  • Ua pov thawj tiav: Pom tau tias yog tus thawj coj hauv Forrester Wave ™: Journey Orchestration Platforms, Q2 2022, Alterian's platform tau txais cov qhab nia siab tshaj plaws hauv 15 cov qauv, suav nrog Journey Orchestration, Journey Behavior Analysis, Client Experience, Usability, and Scalability.

Cov neeg siv khoom taug kev orchestration yog tus yuam sij rau kev xa cov khoom tshwj xeeb, tus kheej rau cov neeg siv khoom. Alterian's Real-Time CX Platform txhawb nqa kev lag luam kom ua tiav qhov no los ntawm kev muab AI-tsav kev nkag siab, kev txiav txim siab ntawm lub sijhawm, kev sib koom ua ke tsis sib haum, thiab ntau yam ntawm cov yam ntxwv sib txawv. Nrog Alterian, koj tuaj yeem ntsib thiab tshaj li cov neeg siv khoom xav tau thaum ua tiav koj lub hom phiaj kev lag luam seamlessly.

Douglas Karr

Douglas Karr yog CMO OpenINSIGHTS thiab tus founder ntawm lub Martech Zone. Douglas tau pab ntau ntau qhov kev vam meej MarTech startups, tau pab nyob rau hauv kev mob siab rau ntau tshaj $ 5 bil nyob rau hauv Martech nrhiav thiab kev nqis peev, thiab txuas ntxiv pab cov tuam txhab hauv kev siv thiab automating lawv cov kev muag khoom thiab kev lag luam cov tswv yim. Douglas yog tus paub thoob ntiaj teb kev hloov pauv digital thiab MarTech kws tshaj lij thiab hais lus. Douglas tseem yog tus sau phau ntawv Dummie phau ntawv qhia thiab phau ntawv ua lag luam.

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