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Koj Puas Yuav Tsum Nqa Pauv Tshawb Xyuas Online Txhim Xyuas Kev Tswj Xyuas los tswj hwm koj lub npe?

Amazon, Angie Cov Npe, Ntseeg Keeb, TripAdvisor, Yelp, Google Business Profile, Yahoo! Kev sau npe hauv zos, xaiv, G2 Txom Nyem, NtseegRadius, Kev Ntsuam Xyuas, Tus twg?, Salesforce App hloov pauv, Glassdoor, Cov Kev Ntsuas Facebook & Xyuas, Twitter, thiab txawm tias koj tus kheej lub vev xaib yog txhua qhov chaw los ntes thiab tshaj tawm kev kuaj xyuas. Txawm hais tias koj yog tuam txhab lag luam B2C lossis B2B ... yuav muaj ib tus neeg sau ntawv txog koj online. Thiab cov kev txheeb xyuas online muaj cuam tshuam.

Reputation Management yog dab tsi?

Reputation kev tswj hwm yog txheej txheem ntawm kev tshuaj xyuas thiab tswj lub koob npe nrov ntawm tus neeg lossis lag luam online. Thaum xub thawj hais txog kev sib raug zoo rau pej xeem, kev nce qib ntawm cov txiaj ntsig kev tshawb fawb organic, kev tshaj tawm thiab cov chaw tshawb xyuas pej xeem tau ua lub koob npe nrov tswj hwm rau lub tuam txhab kev muag khoom thiab kev ua lag luam.

Cov kev pabcuam npe nrov feem ntau ceeb toom rau cov tuam txhab nyob rau hauv lub sijhawm tiag tiag thaum cov neeg ua haujlwm tsis zoo xa tawm online. Yog tias tswj xyuas qhov tseeb thiab ua haujlwm, cov tuam txhab tuaj yeem ua haujlwm los daws cov kev tsis txaus siab ua ntej muab qhia thiab txawm tias muaj kev puas tsuaj ntau dua. Zoo li no, cov tuam txhab tuaj yeem muaj txiaj ntsig los daws cov kev tsis sib haum xeeb kom cov neeg siv khoom lag luam pom cov lus teb zoo nad kev saib xyuas lub tuam txhab xav muab nws cov neeg siv khoom.

Cov Ntsiab Lus Tseem Ceeb ntawm Cov Lus Sib Tham Online

  • 71% ntawm cov neeg siv khoom pom zoo kev tshuaj xyuas online ua tau yooj yim nrog lawv qhov kev txiav txim siab yuav khoom.
  • 83% ntawm cov neeg teb hais tias lawv ntseeg ib tus neeg siv tshuaj xyuas dua tus neeg thuam.
  • 70% ntawm cov neeg siv khoom sab laj xyuas kev txheeb xyuas lossis kev ntsuas ua ntej yuav khoom.
  • Cov neeg siv khoom tshuaj xyuas tsim tau 74% nce ntxiv ntawm kev hloov pauv khoom.
  • Kev txheeb xyuas tsav 18% feem ntau siab dua thiab 21% siab dua yuav khoom txaus siab.

Nws tsis zoo tag nrho, txawm hais tias. Nws tau kwv yees tias 10-15% fo tag nrho cov kev tshaj xov xwm hauv xov xwm yuav yog qhov tsis raug. Cov kev tshuaj xyuas cuav tau sau cov kev nyiam ntawm tseem hwv thiab cov khw muag online. Amazon yog foob dhau ib txhiab cov khoom cuav tshuaj xyuas cov kev pabcuam.

Nws nyob hauv Amazon txoj kev txaus siab zoo tshaj plaws. Kev tshuaj xyuas cuav rau Amazon tsis tas yuav ua rau cov khoom lag luam tsim txom, tab sis lawv ua rau Amazon lub hom tsis zoo thiab raug nqi vim tias cov neeg siv khoom tsis txaus siab tuaj yeem ua rau cov nyiaj rov qab siab dua. Amazon cov lus ntawm kev siv txiav npluav tsis pub tshuaj xyuas, thiab nws tau foob rau kev ua txhaum daim ntawv cog lus thiab ua txhaum cov neeg siv khoom kev tiv thaiv kev cai.

Cov neeg Claim.com muab cov neeg tau txais kev pab thiab kev lag luam muaj txoj hauv kev los tshaj tawm cov lus lees thiab tsuas yog tshaj tawm nws thaum tus neeg tau txais tsis teb los yog nrhiav kev kho qhov teeb meem. Tsis muaj kws lij choj lossis kev kho kom haum xeeb. Lawv tau muab cov ntawv no, Kev Ntsuam Xyuas Kev Xyuas Xyuas.

Yog li… cov lus teb yog kiag li! Koj yuav tsum tau saib xyuas koj cov neeg, koj tus lag luam, thiab koj cov khoom lag luam nrog lub koob npe nrov xyuas lub platform kom ntseeg tau tias koj tuaj yeem teb thiab tswj tau lub koob npe zoo hauv online.

online xyuas infographic

Douglas Karr

Douglas Karr yog CMO OpenINSIGHTS thiab tus founder ntawm lub Martech Zone. Douglas tau pab ntau ntau qhov kev vam meej MarTech startups, tau pab nyob rau hauv kev mob siab rau ntau tshaj $ 5 bil nyob rau hauv Martech nrhiav thiab kev nqis peev, thiab txuas ntxiv pab cov tuam txhab hauv kev siv thiab automating lawv cov kev muag khoom thiab kev lag luam cov tswv yim. Douglas yog tus paub thoob ntiaj teb kev hloov pauv digital thiab MarTech kws tshaj lij thiab hais lus. Douglas tseem yog tus sau phau ntawv Dummie phau ntawv qhia thiab phau ntawv ua lag luam.

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